Workforce Management Coordinator (Provo, UT, US, 84604)

NRG Energy
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Communication","Coordination","Organizational skills","Teamwork","Customer service"]

Support NIS and Sales Operations by handling workforce-related issues—inputting metrics for daily/weekly forecasting, creating and updating schedules, and managing holidays and real-time adherence. Own responses to incidents, outages, and queues, and promptly resolve WFM tickets with accurate, empathetic communication. Coordinate same-day schedule change requests and partner with HR and sales support to deliver staffing, adherence, and SLA/efficiency impact insights.

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NRG Energy
NRG Energy
14 hours ago

Workforce Management Coordinator (Provo, UT, US, 84604)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support NIS and Sales Operations by handling workforce-related issues—inputting metrics for daily/weekly forecasting, creating and updating schedules, and managing holidays and real-time adherence. Own responses to incidents, outages, and queues, and promptly resolve WFM tickets with accurate, empathetic communication. Coordinate same-day schedule change requests and partner with HR and sales support to deliver staffing, adherence, and SLA/efficiency impact insights.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Input and upload metrics for daily and weekly forecasting models.
  • •Create and maintain schedules; upload corrections; manage holidays and other WFM functions.
  • •Handle same-day schedule change requests for coaching, meetings, projects, and more.
  • •Respond to WFM tickets accurately and with empathy; own NISWFM responses to incidents, outages, and queues.
  • •Analyze real-time adherence and data to support staffing requirements, forecasting metrics, and SLA/efficiency impacts.

Key Requirements

  • •Communicate effectively verbally and in writing in English.
  • •Coordinate and organize work to meet deadlines and handle same-day schedule change requests.
  • •Work effectively with other departments and navigate Vivint’s service and sales databases.
  • •Proficiency with Microsoft (Excel, Word, Outlook) and Sales Force/Salesforce.
  • •Customer service experience and a high school diploma or equivalent (preferred/required as stated).
Experience:Customer service
Education:High School
Skills:CommunicationCoordinationOrganizational skillsTeamworkCustomer service
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordOutlookSales ForceSalesforceDatabase

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn