Tabby

1 day ago

Account Management Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Drive merchant retention and win-back by identifying inactive merchants, uncovering pain points, and executing reactivation strategies. Support a portfolio of merchant accounts through calls and email as the primary B2B point of contact, escalating complex issues when needed. Use Google Sheets and Tableau to analyze engagement and churn patterns, recommend improvements, and surface cross-selling and cross-border growth opportunities while partnering with Product, BD, Marketing, and Partner Support.

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Execute merchant win-back and reactivation campaigns for inactive merchant portfolios and track reactivation rates against targets.
•Identify and resolve merchant pain points through direct communication, escalating complex issues to product and partner support teams.
•Surface cross-selling and cross-border growth opportunities within existing merchant accounts and drive adoption.
•Provide frontline B2B merchant support via calls and email as the primary point of contact for account concerns.
•Analyze merchant engagement data using Google Sheets and Tableau to identify churn patterns and retention opportunities.

Pay and Benefits

Perks:Health InsuranceEquity

Key Requirements

•Fluency in English and Arabic (written and spoken).
•Experience in account management, account operations, or similar customer-facing retention roles.
•Comfort with spreadsheets and basic analytics tools (Google Sheets, Tableau).
•Strong communication skills handling calls and written correspondence confidently.
•Data-driven, problem-solving mindset with ownership to take action on insights.

Experience:FintechDigital paymentsBNPL

Skills:Ownership mentalityCommunicationProblem-solvingData-driven decision-making

Languages:EnglishArabic

Tech Stack:Google SheetsTableauCRM

Company Brief

Tabby

Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Tabby

1 day ago

Account Management Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Execute merchant win-back and reactivation campaigns for inactive merchant portfolios and track reactivation rates against targets.
•Identify and resolve merchant pain points through direct communication, escalating complex issues to product and partner support teams.
•Surface cross-selling and cross-border growth opportunities within existing merchant accounts and drive adoption.
•Provide frontline B2B merchant support via calls and email as the primary point of contact for account concerns.
•Analyze merchant engagement data using Google Sheets and Tableau to identify churn patterns and retention opportunities.

Pay and Benefits

Perks:Health InsuranceEquity

Key Requirements

•Fluency in English and Arabic (written and spoken).
•Experience in account management, account operations, or similar customer-facing retention roles.
•Comfort with spreadsheets and basic analytics tools (Google Sheets, Tableau).
•Strong communication skills handling calls and written correspondence confidently.
•Data-driven, problem-solving mindset with ownership to take action on insights.

Experience:FintechDigital paymentsBNPL

Skills:Ownership mentalityCommunicationProblem-solvingData-driven decision-making

Languages:EnglishArabic

Tech Stack:Google SheetsTableauCRM

Company Brief

Tabby

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Riyadh, Saudi Arabia

Founded: 2019

Glassdoor: 4.0

Website LinkedIn Glassdoor