Live Chat Agent

Qureos
Louisiana
Workplace: RemoteFull timeUSD 20 - 30 weeklyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Multitasking","Attention to detail","Calm under pressure","Independence","Teamwork"]

Provide timely, accurate customer assistance via live chat, including answering questions about products, services, orders, and policies. Troubleshoot issues, suggest appropriate solutions, and escalate complex cases as needed. Manage multiple conversations while meeting service and response-time targets, documenting interactions and updating customer information. Maintain a positive, professional tone and follow communication and privacy guidelines.

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FursaFursa
Qureos
Qureos
1 day ago

Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide timely, accurate customer assistance via live chat, including answering questions about products, services, orders, and policies. Troubleshoot issues, suggest appropriate solutions, and escalate complex cases as needed. Manage multiple conversations while meeting service and response-time targets, documenting interactions and updating customer information. Maintain a positive, professional tone and follow communication and privacy guidelines.
Location: Louisiana
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customers through live chat.
  • •Provide accurate information about products, services, orders, and company policies.
  • •Troubleshoot customer issues and recommend appropriate solutions.
  • •Escalate complex or unresolved issues to the relevant department.
  • •Record customer interactions and update relevant customer information.

Pay and Benefits

Salary: USD 20 - 30 weekly
Perks:Remote Work

Key Requirements

  • •Provide timely, accurate responses to customer inquiries through live chat.
  • •Have experience in customer service, chat support, call center, or a similar role.
  • •Demonstrate excellent written English and strong communication skills.
  • •Type fast and accurately, and show strong problem-solving and multitasking abilities.
  • •Be comfortable using computers, chat platforms, CRM systems, and other online tools.
Skills:CommunicationProblem-solvingMultitaskingAttention to detailCalm under pressureIndependenceTeamwork
Languages:English
Tech Stack:Chat platformsCRM systemsHelp-desk softwareComputers

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn