Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Deliver excellent customer service across the branch network, providing guidance and solutions for customer queries in line with the Staff Code of Conduct. Safeguard key customer deliverables (cards, cheque books, letters, and digital access documents) and support daily branch operations under the line manager. Ensure adherence to bank policies, SOPs, service standards, and regulatory requirements, including Business Continuity Plan actions. Drive digital migration and collaborate to continuously improve service delivery.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver excellent customer service to external and internal customers, ensuring tasks are completed accurately and on time.
•Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
•Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
•Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements, and take appropriate action during disruptions using the BCM.
•Drive digital migration by encouraging customers to adopt digital banking channels and support streamlined service delivery while monitoring initiatives.

Key Requirements

•Bachelor’s degree in any related field.
•Minimum 3 years of experience in a customer service role.
•Ability to work with defined policies and procedures.
•Strong commitment to accuracy, compliance, and service excellence.
•Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers.

Experience:3+ years

Education:Bachelor's

Skills:Analytical thinkingTeamwork & collaborationCustomer orientationAttention to complianceCommunication

Company Brief

RAKBANK

Website

Loading job details...

Preparing the role view and application actions.

RAKBANK

3 days ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver excellent customer service to external and internal customers, ensuring tasks are completed accurately and on time.
•Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
•Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
•Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements, and take appropriate action during disruptions using the BCM.
•Drive digital migration by encouraging customers to adopt digital banking channels and support streamlined service delivery while monitoring initiatives.

Key Requirements

•Bachelor’s degree in any related field.
•Minimum 3 years of experience in a customer service role.
•Ability to work with defined policies and procedures.
•Strong commitment to accuracy, compliance, and service excellence.
•Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers.

Experience:3+ years

Education:Bachelor's

Skills:Analytical thinkingTeamwork & collaborationCustomer orientationAttention to complianceCommunication

Company Brief

RAKBANK

Website