Service Architect

Motorola Solutions
Mecklenburg-Vorpommern, Berlin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder communication","Design governance","Cross-functional collaboration","Contract risk assessment"]

Design and develop service design across the product portfolio, ensuring effective implementation and ongoing operations for complex technical solutions. Lead service architecture activities in collaboration with Product, Supply Chain, IT, Offer Management, and third-party suppliers. Own service design packages, govern compliance to standards and SLA reporting, evaluate customer requirements and contracts, and support complex pre-sales activities related to service levels and contract terms.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Service Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 days agoStatus: Live

Job Summary

Design and develop service design across the product portfolio, ensuring effective implementation and ongoing operations for complex technical solutions. Lead service architecture activities in collaboration with Product, Supply Chain, IT, Offer Management, and third-party suppliers. Own service design packages, govern compliance to standards and SLA reporting, evaluate customer requirements and contracts, and support complex pre-sales activities related to service levels and contract terms.
Location: Mecklenburg-Vorpommern, Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead design and development of service design across the product portfolio, enabling effective implementation and ongoing operations.
  • •Collaborate with internal teams and third-party suppliers to provide expertise across service architecture for optimal service delivery.
  • •Drive service design governance across complex solutions and maintain design specifications and process/architectural diagrams.
  • •Own engagement with Managed Services OSS functions, ensuring adherence to standardized configurations and frameworks.
  • •Evaluate customer requirements and contracts, including risks and mitigation strategies through service design augmentation or contract amendments.

Key Requirements

  • •Own end-to-end service design authority, including third-party operational engagement models and SLA reporting.
  • •Advise teams and third parties on service standards, methodologies, and processes.
  • •Develop and maintain end-to-end process and policies, including operational interfaces and workflow models.
  • •Create and maintain design specifications, architectural diagrams, and process diagrams.
  • •Assess customer requirements for service design compliance and evaluate customer contracts to identify risks and financial exposure.
Skills:Stakeholder communicationDesign governanceCross-functional collaborationContract risk assessment

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn