Manager, Performance & Insights - The Orchard

Sony Music
New York
Workplace: HybridFull timeUSD 85,000 - 90,000 annuallyFunction: Data Analytics & Business IntelligenceSkills: ["Communication","Attention to detail","Data accuracy","Cross-functional collaboration","Prioritization"]

Own performance reporting and operational insights across Digital Operations, Rights Management, and Content Integrity. Build and standardize KPI/SLA frameworks, run weekly/monthly review cadences, and analyze cross-team data to surface trends, risks, and anomalies. Translate complex data into clear, actionable insights for leadership, while maintaining dashboarding and self-serve reporting using tools like Looker and Sigma and ensuring data integrity through ongoing validation.

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Sony Music
Sony Music
1 month ago

Manager, Performance & Insights - The Orchard

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own performance reporting and operational insights across Digital Operations, Rights Management, and Content Integrity. Build and standardize KPI/SLA frameworks, run weekly/monthly review cadences, and analyze cross-team data to surface trends, risks, and anomalies. Translate complex data into clear, actionable insights for leadership, while maintaining dashboarding and self-serve reporting using tools like Looker and Sigma and ensuring data integrity through ongoing validation.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Lead performance reporting execution across Digital Operations, Rights Management, and Content Integrity with accuracy, consistency, and scalability.
  • •Develop and manage standardized KPI and SLA reporting to provide visibility into operational performance and client support metrics.
  • •Manage recurring reporting review cadence (weekly/monthly) to drive cross-team alignment and accountability.
  • •Aggregate and analyze data across teams to create a unified operational health view, identifying key trends, risks, and anomalies.
  • •Build and maintain dashboards/data visualizations (e.g., Looker, Sigma) and ensure data integrity through ongoing validation and quality checks.

Pay and Benefits

Salary: USD 85,000 - 90,000 annually
Perks:Health InsuranceDentalVision401kLife Insurance

Key Requirements

  • •3+ years of experience in performance analytics, business operations, or data-driven operational roles.
  • •Strong understanding of KPI development, SLA tracking, and performance reporting.
  • •Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma), with strong SQL proficiency for data extraction and analysis.
  • •Proven ability to synthesize complex data into clear, actionable insights for non-technical stakeholders.
  • •High attention to detail with a commitment to data accuracy and integrity.
Experience:Performance analyticsBusiness operationsData-driven operationsMusic metadataDigital distributionDSP ecosystems
Skills:CommunicationAttention to detailData accuracyCross-functional collaborationPrioritization
Tech Stack:ExcelLookerSigmaSQLGoogleAppleMicrosoftITunes ConnectYouTube CMSSpotify for Music Providers

Company Brief

Sony Music
Global recorded music company and artist services organization managing recording, publishing partnerships, and distribution for major and independent artists across diverse genres worldwide.
Industry: Music Industry
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York, United States
Founded: 1929
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