Customer Retention Manager, Mid-Market, Renewals (German Speaking)

Atlassian
Germany, United Kingdom, Netherlands, Amsterdam, Munich
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Relationship-building","Rapport","Trust-building","Objection handling","Customer empathy"]

Own mid-market customer renewals by nurturing relationships across the full renewal lifecycle and mitigating churn risk. Use phone, video, and email inside sales techniques to retain customers and drive expansion during renewals through cross-sell and up-sell opportunities. Lead renewals for direct accounts and solution partner renewals, maintain pipeline health in internal systems, and clearly articulate product updates and new offerings to customers and partners.

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FursaFursa
Atlassian
Atlassian
3 weeks ago

Customer Retention Manager, Mid-Market, Renewals (German Speaking)

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Last checked: 23 hours agoStatus: Live

Job Summary

Own mid-market customer renewals by nurturing relationships across the full renewal lifecycle and mitigating churn risk. Use phone, video, and email inside sales techniques to retain customers and drive expansion during renewals through cross-sell and up-sell opportunities. Lead renewals for direct accounts and solution partner renewals, maintain pipeline health in internal systems, and clearly articulate product updates and new offerings to customers and partners.
Location: Germany, United Kingdom, Netherlands, Amsterdam, Munich
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Nurture customer relationships throughout the renewal lifecycle to maximize retention rates and mitigate churn risk.
  • •Lead renewals across products and platforms for direct customers and regionally supported solution partner renewals.
  • •Identify cross-sell and up-sell opportunities by increasing customer awareness of the product portfolio during renewals.
  • •Maintain up-to-date knowledge of product updates and new offerings and communicate improvements to customers and solution partners.
  • •Log sales and renewal activities, customer data, and customer status in internal systems to maintain a healthy pipeline.

Pay and Benefits

Equity and Bonus:Equity
Perks:Wellness StipendPaid Volunteer

Key Requirements

  • •3+ years of proven experience in account management, software renewals, customer success, or a related business area.
  • •German language proficiency is required.
  • •Ability to establish rapport, form relationships, and build trust on the phone and on video across cultures.
  • •Consistent track record of meeting or exceeding performance goals.
  • •Experience working on renewal lifecycle activities, including mitigating churn risk and expansion opportunities.
Experience:3+ years
Skills:Relationship-buildingRapportTrust-buildingObjection handlingCustomer empathy
Languages:German

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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