Enterprise Account Executive

Zendesk
Madrid
Workplace: HybridFull timeFunction: SalesExperience: 8+ yearsEducation: bachelorsSkills: ["Consultative selling","Negotiation","Presentation","Closing","Collaboration"]

Drive enterprise revenue growth across the Iberian Market by acquiring new customers and expanding AI- and automation-enabled customer experience solutions. Build and maintain C-level relationships, lead multi-stakeholder, multi-month sales cycles with proof of concept stages, and develop territory/account plans. Use intent signals and adoption analytics to prospect and forecast accurately, negotiate complex deals, and collaborate with Customer Success, Solutions Engineering, and Product to deliver ROI-focused outcomes.

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FursaFursa
Zendesk
Zendesk
4 days ago

Enterprise Account Executive

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive enterprise revenue growth across the Iberian Market by acquiring new customers and expanding AI- and automation-enabled customer experience solutions. Build and maintain C-level relationships, lead multi-stakeholder, multi-month sales cycles with proof of concept stages, and develop territory/account plans. Use intent signals and adoption analytics to prospect and forecast accurately, negotiate complex deals, and collaborate with Customer Success, Solutions Engineering, and Product to deliver ROI-focused outcomes.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Drive top-line revenue growth by acquiring new enterprise customers across Spain and Portugal and penetrating companies above 1500 employees.
  • •Identify and pursue opportunities to expand AI and automation adoption via cross-sell and upsell to improve customer outcomes and profitability.
  • •Manage and nurture key customer relationships to support satisfaction, retention, and long-term partnership growth.
  • •Create quarterly territory and account plans with actionable strategies to increase Zendesk’s enterprise market share in the region.
  • •Lead complex, multi-stakeholder sales cycles (including proof of concept stages), maintain a qualified pipeline, and forecast to exceed quarterly and annual revenue goals.

Key Requirements

  • •8+ years of cloud/software B2B sales or solution engineering experience with a consistent record of exceeding targets.
  • •Proven success managing complex enterprise sales cycles, including multi-month engagements and proof of concepts.
  • •Demonstrated success selling into enterprise organizations ($1B+ revenue).
  • •Strong ability to engage VP and C-level executives and communicate the business value of AI-powered customer experience solutions.
  • •Experience creating and executing territory and account growth plans using sales tools (Salesforce, Outreach, Clari, Seismic, Looker).
Experience:8+ yearsCloudB2B SaaSEnterprise salesAICustomer experienceSolution engineering
Education:Bachelor's
Skills:Consultative sellingNegotiationPresentationClosingCollaboration
Languages:SpanishEnglish
Tech Stack:SalesforceOutreachClariSeismicLooker

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor