Issue Discovery Operation Intern(TikTok-Product-Content Ecosystem)- 2027 Start

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Content & Editorial (Writing/Editing)Skills: ["Self-motivated","Logical thinking","Problem-solving","Collaboration","Communication"]

Support TikTok’s Content Ecosystem team with issue discovery operations, helping identify ecosystem issues and collaborate on resolution. Assist in developing issue discovery methodology and metrics, refine evaluation measures, and conduct preliminary trend analysis to investigate content quality and user experience issues. Use trained data analysis tools to support root-cause insights, propose process improvements, and help implement basic preventive measures through cross-functional collaboration.

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FursaFursa
TikTok
TikTok
1 day ago

Issue Discovery Operation Intern(TikTok-Product-Content Ecosystem)- 2027 Start

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Last checked: 12 hours agoStatus: Live

Job Summary

Support TikTok’s Content Ecosystem team with issue discovery operations, helping identify ecosystem issues and collaborate on resolution. Assist in developing issue discovery methodology and metrics, refine evaluation measures, and conduct preliminary trend analysis to investigate content quality and user experience issues. Use trained data analysis tools to support root-cause insights, propose process improvements, and help implement basic preventive measures through cross-functional collaboration.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Content & Editorial (Writing/Editing)
Seniority: Intern level

Key Responsibilities

  • •Assist in TikTok ecosystem issue discovery operations, supporting identification of potential issues and collaborating on resolution.
  • •Participate in designing and implementing basic issue discovery methodologies, including identification, classification, and resolution steps.
  • •Learn to apply existing frameworks and refine metrics to evaluate solution effectiveness under guidance.
  • •Use data analysis tools (with training) to help identify content quality and experience issues.
  • •Support analysis of issue trends and root causes, contributing process improvement ideas and basic preventive measures.

Key Requirements

  • •Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
  • •Fast learner who is self-motivated and results-oriented.
  • •Strong logical thinking with a passion for exploring root causes and solving problems systematically.
  • •High sensitivity to content and cultural dynamics, with understanding of internet industry trends and regulatory landscapes.
  • •Proficiency in SQL and report generation (preferred).
Education:
Skills:Self-motivatedLogical thinkingProblem-solvingCollaborationCommunication
Tech Stack:SQL

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn