Supervisor Region Operations

Lumen
United States
Workplace: OnsiteFull timeUSD 84,629 - 112,838 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 4+ yearsEducation: bachelorsSkills: ["Training","Coaching","Mentoring","Customer-focused behavior","Continuous improvement","Stakeholder management"]

Manage outside and inside plant telecom network services and technicians across Destin and Fort Walton Beach, ensuring high-quality residential and business communications. Serve as the single point of contact between CenturyLink and contractors to resolve construction and maintenance issues. Lead training, coaching, and development in a union environment, manage attendance/performance standards, and represent the company with customers and governmental agencies while driving continuous improvement.

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FursaFursa
Lumen
Lumen
1 day ago

Supervisor Region Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage outside and inside plant telecom network services and technicians across Destin and Fort Walton Beach, ensuring high-quality residential and business communications. Serve as the single point of contact between CenturyLink and contractors to resolve construction and maintenance issues. Lead training, coaching, and development in a union environment, manage attendance/performance standards, and represent the company with customers and governmental agencies while driving continuous improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Manage the daily operation of outside and inside plant network services and technicians handling installation and maintenance.
  • •Act as the single point of contact between CenturyLink and contractors to resolve issues during construction and/or maintenance.
  • •Lead employee training, coaching, and development around new processes, quality standards, safety, expense control, and technical skills.
  • •Lead a team of technicians to meet attendance and performance standards and represent the company with customers and governmental agencies.
  • •Collaborate with the union, use rewards and recognition, and motivate the team for continuous improvement and maximum performance.
Travel: Low travel

Pay and Benefits

Salary: USD 84,629 - 112,838 annually
Perks:Health InsuranceDental401kGym MembershipLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •Previous experience managing teams within a telecom technical environment (typically 4+ years).
  • •Strong employee development experience (training, coaching, mentoring) in a union environment.
  • •Computer skills required, including Excel, email, Word, and legacy systems.
  • •Working knowledge of installation and maintenance of residential and business services and Local Network processes.
  • •Knowledge of splicing and construction processes for the telecommunications industry; bachelors degree or equivalent education and experience (5+ years related experience).
Experience:4+ yearsTelecommunicationsTelecom technicalUnion environment
Education:Bachelor's
Skills:TrainingCoachingMentoringCustomer-focused behaviorContinuous improvementStakeholder management
Tech Stack:ExcelEmailWordLegacy systemsLocal Network processesSplicingPOTSHSI

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn