MS Engineer (L1) with German

NTT
Prague
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Planning skills","Strong work ethic","Adaptability","Client-focused approach","Communication","Active listening","Resilience"]

Provide L1 managed services for clients’ IT infrastructure by monitoring environments, identifying and resolving incidents, and following approved procedures for fulfillment. Investigate first-line issues, execute maintenance activities like patching and configuration changes, and ensure smooth shift handovers. Help optimize service quality through automation and process improvements, update knowledge articles, and escalate when needed as part of a client-focused team.

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FursaFursa
NTT
NTT
1 day ago

MS Engineer (L1) with German

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide L1 managed services for clients’ IT infrastructure by monitoring environments, identifying and resolving incidents, and following approved procedures for fulfillment. Investigate first-line issues, execute maintenance activities like patching and configuration changes, and ensure smooth shift handovers. Help optimize service quality through automation and process improvements, update knowledge articles, and escalate when needed as part of a client-focused team.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions, identifying errors before or as soon as they occur.
  • •Investigate first-line incidents, determine root causes, and follow approved procedures for request fulfillment.
  • •Provide support via telephony, ITSM tickets, or chat, and execute maintenance activities such as patching and configuration changes.
  • •Ensure smooth shift handovers for continuous service and resolve incidents/requests efficiently and comprehensively.
  • •Identify opportunities to reduce common incidents, automate request fulfillment and incident resolution, and share/update knowledge articles; escalate when necessary.

Key Requirements

  • •Basic understanding of technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, and EIGRP.
  • •Highly disciplined ticket handling on a day-to-day basis and prompt adherence to defined SOPs.
  • •Ability to resolve tickets using available knowledge articles and SOPs.
  • •Good understanding of ITSM tools and ITSM processes.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's
Skills:Planning skillsStrong work ethicAdaptabilityClient-focused approachCommunicationActive listeningResilience
Languages:German
Tech Stack:Pulse Secure SSL VPNJuniperPalo AltoFortinet FirewallsCisco Nexus switchesASrISr routersCisco ACSISEMeraki switchesBGPOSPFEIGRPITSMITSM toolsITSM processesITSM ticketing

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn