Documents Voice and Chat Specialist

Clipboard Health
Manila
Workplace: RemoteFull timeUSD 12,600 - 13,800 annuallyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Analytical thinking","Decision-making","Communication","Organization","Independent work","Ownership","Collaboration"]

Deliver frontline customer support across phone, chat, and email by reviewing, validating, and processing sensitive worker documents. Verify completeness, accuracy, expiration, and compliance with internal SOPs and regulatory standards, resolve discrepancies, and escalate unclear or inauthentic documents. Maintain data integrity in internal systems, provide clear resolution notes, and collaborate with Training, QA, and SMEs to improve document workflows and customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Clipboard Health
Clipboard Health
1 week ago

Documents Voice and Chat Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver frontline customer support across phone, chat, and email by reviewing, validating, and processing sensitive worker documents. Verify completeness, accuracy, expiration, and compliance with internal SOPs and regulatory standards, resolve discrepancies, and escalate unclear or inauthentic documents. Maintain data integrity in internal systems, provide clear resolution notes, and collaborate with Training, QA, and SMEs to improve document workflows and customer experience.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer communication via email, chat, and phone to resolve document discrepancies and guide workers through submission.
  • •Validate documents for completeness, accuracy, integrity, expiration, and compliance with internal SOPs and regulatory standards.
  • •Identify unclear or inauthentic documents, escalate per procedures, and document resolution steps clearly.
  • •Follow validation checklists, tag documents correctly, and log outcomes in internal systems.
  • •Maintain accurate internal notes, update tickets, and report trends or recurring issues to management.

Pay and Benefits

Salary: USD 12,600 - 13,800 annually

Key Requirements

  • •Experience in trust & safety, document verification, compliance operations, credentialing, or customer support in a fast-paced or highly regulated environment.
  • •Strong attention to detail and analytical skills to identify issues and make decisions in real time.
  • •Excellent written and verbal communication skills, with the ability to explain complex or sensitive topics clearly.
  • •Highly organized and dependable, able to work independently in remote setups and take ownership of outcomes.
  • •Comfort with tools such as Slack, Google Sheets, and ticketing/task management systems.
Experience:Trust & safetyComplianceDocument verificationCredentialing
Skills:Attention to detailAnalytical thinkingDecision-makingCommunicationOrganizationIndependent workOwnershipCollaboration
Tech Stack:SlackGoogle SheetsTicketingTask management systems

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor