Virta Health

1 week ago

Senior Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own relationships with strategic employer clients contracted through health plan partners, managing the full client lifecycle to drive retention, satisfaction, and growth. Present business reviews using clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and secure renewals and expansions. Partner cross-functionally across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences and monitor success indicators.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end client lifecycle for strategic employer clients contracted through health plan partners, driving retention and satisfaction with proactive data-informed account management.
•Prepare and deliver business reviews using clinical outcomes, engagement data, and ROI analyses to influence executive decisions and drive continued investment.
•Serve as a consultative advisor, leading expansion discussions by connecting evolving needs and population health trends to Virta’s value story.
•Lead renewal negotiations and upsell contracting, using judgment, transparency, and client advocacy to guide stakeholders toward mutually beneficial terms.
•Monitor key success indicators, surface risks and opportunities early, and coordinate with internal cross-functional teams to deliver exceptional client experiences.

Pay and Benefits

Salary: USD 113,000 - 130,000 annually

Key Requirements

•6–8 years of experience in customer success, consulting, or client-facing account management roles.
•Proven track record independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes.
•Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation tied to measurable outcomes and ROI.
•Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
•Strong business acumen and analytical mindset; uses data to guide customer conversations and make decisions.

Experience:6-8 yearsCustomer successConsultingHealth plansEnterprise accountsClient-facing

Skills:Relationship buildingConsultative communicationNegotiationAnalyticsOwnership

Tech Stack:AsanaJIRASalesforceLookerOpenAIAWSGoogle Gemini

Company Brief

Virta Health

Provides a telemedicine-based treatment platform for reversing type 2 diabetes and improving metabolic health through continuous remote care, personalized nutrition, coaching, and medical management.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Virta Health

1 week ago

Senior Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end client lifecycle for strategic employer clients contracted through health plan partners, driving retention and satisfaction with proactive data-informed account management.
•Prepare and deliver business reviews using clinical outcomes, engagement data, and ROI analyses to influence executive decisions and drive continued investment.
•Serve as a consultative advisor, leading expansion discussions by connecting evolving needs and population health trends to Virta’s value story.
•Lead renewal negotiations and upsell contracting, using judgment, transparency, and client advocacy to guide stakeholders toward mutually beneficial terms.
•Monitor key success indicators, surface risks and opportunities early, and coordinate with internal cross-functional teams to deliver exceptional client experiences.

Pay and Benefits

Salary: USD 113,000 - 130,000 annually

Key Requirements

•6–8 years of experience in customer success, consulting, or client-facing account management roles.
•Proven track record independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes.
•Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation tied to measurable outcomes and ROI.
•Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
•Strong business acumen and analytical mindset; uses data to guide customer conversations and make decisions.

Experience:6-8 yearsCustomer successConsultingHealth plansEnterprise accountsClient-facing

Skills:Relationship buildingConsultative communicationNegotiationAnalyticsOwnership

Tech Stack:AsanaJIRASalesforceLookerOpenAIAWSGoogle Gemini

Company Brief

Virta Health

Provides a telemedicine-based treatment platform for reversing type 2 diabetes and improving metabolic health through continuous remote care, personalized nutrition, coaching, and medical management.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn