Quality and Training Officer

HelloFresh
Manila
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 3+ yearsSkills: ["Communication","Presentation","Problem-solving","Analytical","Collaboration"]

Lead change management, continuous improvement, and process automation within the HR Shared Service Center. Drive Lean and Six Sigma initiatives, develop training curricula, assess training effectiveness, and oversee automation pilots (RPA and chatbots) to optimize HR processes. Collaborate with country stakeholders and cross-functional partners to deliver data-driven improvements and strengthen operational excellence in a dynamic, global BPO environment.

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HelloFresh
HelloFresh
4 months ago

Quality and Training Officer

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead change management, continuous improvement, and process automation within the HR Shared Service Center. Drive Lean and Six Sigma initiatives, develop training curricula, assess training effectiveness, and oversee automation pilots (RPA and chatbots) to optimize HR processes. Collaborate with country stakeholders and cross-functional partners to deliver data-driven improvements and strengthen operational excellence in a dynamic, global BPO environment.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Entry level

Key Responsibilities

  • •Establish and implement quality assurance frameworks to uphold operational standards and drive continuous improvement within the HR SSC.
  • •Champion the adoption of lean principles and Six Sigma methodologies to streamline processes and enhance efficiency.
  • •Identify areas for improvement through comprehensive data analysis and lead initiatives to optimize HR processes.
  • •Develop and implement change management frameworks tailored to the HR SSC's needs, ensuring effective organizational transitions.
  • •Create comprehensive training curricula aligned with change management strategies to support employee development and transition readiness.

Pay and Benefits

Perks:Health InsuranceLife InsuranceLearning BudgetLong Service

Key Requirements

  • •Minimum of three years in a related role within an HR Shared Services Center (SSC) environment.
  • •Experience in Change Management and/or Project Management.
  • •Six Sigma Yellow or Green Belt certification is preferred.
  • •Proficiency with lean methodologies and experience implementing automation solutions (RPA and chatbots).
  • •Strong understanding of HR processes and systems with a focus on operational excellence.
Experience:3+ yearsHR SSCLean Six SigmaRPAChatbotsHR processes
Skills:CommunicationPresentationProblem-solvingAnalyticalCollaboration
Certifications:Six Sigma YellowSix Sigma Green Belt
Languages:English
Tech Stack:Six SigmaRPAChatbotsProcess automationData analysis

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn