Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Listening","Communication","Problem-solving","Customer focus","Multitasking"]

Greet customers in the branch and help them complete simple transactions using digital tools like the mobile app and ATMs. Provide personalized guidance by identifying needs, answering questions, and connecting customers to Bankers for next steps. Follow all cash-handling, financial policies, and state/local regulations while creating a positive customer experience and supporting the branch team during scheduled hours (including weekends and evenings).

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Greet customers in the branch and help them complete simple transactions using digital tools like the mobile app and ATMs. Provide personalized guidance by identifying needs, answering questions, and connecting customers to Bankers for next steps. Follow all cash-handling, financial policies, and state/local regulations while creating a positive customer experience and supporting the branch team during scheduled hours (including weekends and evenings).
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and complete simple transactions using available digital tools (e.g., mobile app, ATMs).
  • •Provide personalized advice and solutions based on customer needs, and connect customers to Bankers for next steps.
  • •Educate customers on Citizens products and benefits and respond to questions or concerns.
  • •Follow all financial policies and procedures, including proper cash handling and compliance with applicable laws and regulations.
  • •Support delivery of branch goals by maintaining a customer-centric service approach and providing feedback to the branch team.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveWellness Stipend

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum 1 year of customer experience recommending and referring products and services.
  • •Strong listening and communication skills, with the ability to ask questions and identify customer needs.
  • •Comfortable using digital technology and able to work branch hours, including weekends and evenings.
Experience:BankingFinancial services
Education:High School
Skills:ListeningCommunicationProblem-solvingCustomer focusMultitasking
Tech Stack:Mobile appATMsDigital payments

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website