Senior Customer Success Manager

Braze
Tokyo
Full timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Customer relationship building","Teamwork","Time management","Follow-up"]

Own customer renewals, retention, and net retention targets while acting as a trusted advisor and main point of contact. Drive feature adoption through shared success plans, strategic/technical guidance, and ongoing check-ins, Executive Business Reviews, and events. Proactively analyze product usage to spot opportunities and risks, coordinate with Technical Support and other teams to ensure seamless help, and support advocacy by gathering customer feedback to inform product development.

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FursaFursa
Braze
Braze
1 day ago

Senior Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own customer renewals, retention, and net retention targets while acting as a trusted advisor and main point of contact. Drive feature adoption through shared success plans, strategic/technical guidance, and ongoing check-ins, Executive Business Reviews, and events. Proactively analyze product usage to spot opportunities and risks, coordinate with Technical Support and other teams to ensure seamless help, and support advocacy by gathering customer feedback to inform product development.
Location: Tokyo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own client renewals, retention, and net retention targets.
  • •Serve as the main point of contact and trusted advisor for customers, partnering with Account Executives for alignment.
  • •Build shared Success Plans to drive feature adoption and provide strategic/technical guidance day to day.
  • •Proactively analyze customer product usage to identify opportunities, risks, and account health signals.
  • •Coordinate with Technical Support, Industry Solutions, and Deliverability Services to ensure customers receive seamless support and transition from onboarding to ongoing activity.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •2-5 years relevant experience in onboarding, customer success, implementations, or project management.
  • •Japanese communication skills with business-proficient English and strong written/verbal communication.
  • •Proven track record managing complex customer accounts or projects with multiple stakeholders.
  • •Domain knowledge in two or more: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (e.g., HTML).
  • •Excellent follow-up and time management skills, with strong customer relationship building and teamwork.
Experience:2-5 years
Skills:CommunicationCustomer relationship buildingTeamworkTime managementFollow-up
Languages:JapaneseEnglish
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTMLBraze

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn