Transportation Customer Service Representative

Universal Forest Products
United States
Full timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","Attention to detail"]

Manage customer interactions as the primary point of contact for shipment and delivery inquiries. Track load progress, monitor and update customers on status and delivery times, and proactively resolve disruptions by coordinating with internal teams, load planning, and external transportation partners. Maintain accurate, real-time system records, complete required data entry for delayed loads, and track service performance indicators to identify recurring issues and process improvements.

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Universal Forest Products
Universal Forest Products
2 days ago

Transportation Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage customer interactions as the primary point of contact for shipment and delivery inquiries. Track load progress, monitor and update customers on status and delivery times, and proactively resolve disruptions by coordinating with internal teams, load planning, and external transportation partners. Maintain accurate, real-time system records, complete required data entry for delayed loads, and track service performance indicators to identify recurring issues and process improvements.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer interactions by tracking load progress and proactively resolving issues.
  • •Monitor and update customers on load status and delivery times.
  • •Serve as the primary contact for customer questions, concerns, and pending requests.
  • •Coordinate with internal teams and external transportation partners to resolve service disruptions and meet service levels.
  • •Maintain accurate real-time system updates, perform data entry/research for delayed loads, and track service performance indicators to recommend improvements.

Key Requirements

  • •High school diploma or equivalent
  • •1–3 years of experience in transportation, logistics, or a customer service role
  • •Understanding of freight movement, delivery schedules, and transportation terminology (preferred)
  • •Familiarity with load tracking systems and transportation management systems (TMS) (preferred)
  • •Proficiency in Microsoft Office (preferred)
Experience:1-3 yearsTransportationLogisticsCustomer service
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingAttention to detail
Tech Stack:Microsoft OfficeLoad tracking systemsTransportation management systems (TMS)PortalsTracking toolsAutomated notificationsSOPs

Company Brief

Universal Forest Products
Manufactures and distributes wood, composite, and other building products for residential and commercial construction. Serves customers across retail, construction, industrial, and packaging markets through a broad network of manufacturing and distribution operations.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Grand Rapids, United States
Founded: 1955
WebsiteLinkedIn