Customer Success Lead

PointOne
New York
Workplace: OnsiteFull timeUSD 80,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Customer-focused","Collaboration"]

Join PointOne’s founding GTM team as a Customer Success Lead, owning the post-sale experience for law firm clients. You’ll cultivate deep customer relationships, manage pilot programs, lead onboarding, liaise with product/engineering to reflect customer feedback, and drive retention, engagement, and upsell opportunities in a fast-paced, early-stage vertical SaaS environment focused on AI-powered law firm workflows.

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PointOne
PointOne
3 months ago

Customer Success Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join PointOne’s founding GTM team as a Customer Success Lead, owning the post-sale experience for law firm clients. You’ll cultivate deep customer relationships, manage pilot programs, lead onboarding, liaise with product/engineering to reflect customer feedback, and drive retention, engagement, and upsell opportunities in a fast-paced, early-stage vertical SaaS environment focused on AI-powered law firm workflows.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build strong relationships with users — from paralegals to managing partners
  • •Manage our pilot process to ensure we convert prospective customers into closed contracts
  • •Lead onboarding and training sessions to ensure successful adoption
  • •Be the first line of support when issues arise — and coordinate resolution with engineering
  • •Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities

Pay and Benefits

Salary: USD 80,000 - 130,000 annually

Key Requirements

  • •3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company
  • •Experience managing B2B customers with complex workflows or integrations
  • •Excellent communication and problem-solving skills
  • •A proactive mindset — you don’t wait for problems to be reported; you anticipate them
  • •Experience working with product and engineering teams to represent the voice of the customer
Experience:3+ yearsLegal techVertical SaaSB2BStartupHigh-growth
Skills:CommunicationRelationship-buildingProblem-solvingCustomer-focusedCollaboration

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

PointOne
PointOne provides strategic consulting and advisory services focused on business transformation, product strategy, and operational improvement for clients across industries. They help organizations align strategy, technology, and processes to drive growth and efficiency.
Industry: Management Consulting
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