ServiceNow Architect Presales Director

NTT
Atlanta
Workplace: RemoteFull timeUSD 127,000 - 195,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Problem solving","Design thinking","Executive storytelling","Value engineering"]

Lead complex ServiceNow pre-sales pursuits, from discovery and opportunity qualification through PoV/PoC and solution defense. Build end-to-end solution architectures using ServiceNow AI and workflows, balancing configuration vs. customization while addressing performance, security, and data governance. Drive value engineering with TCO/ROI and outcome-based roadmaps, create offerings and pre-sales enablement assets, and partner with sales, GTM, marketing, and delivery to accelerate customer and practice growth.

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FursaFursa
NTT
NTT
2 months ago

ServiceNow Architect Presales Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Lead complex ServiceNow pre-sales pursuits, from discovery and opportunity qualification through PoV/PoC and solution defense. Build end-to-end solution architectures using ServiceNow AI and workflows, balancing configuration vs. customization while addressing performance, security, and data governance. Drive value engineering with TCO/ROI and outcome-based roadmaps, create offerings and pre-sales enablement assets, and partner with sales, GTM, marketing, and delivery to accelerate customer and practice growth.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead discovery, qualification, and solution strategy for complex, multi-industry pre-sales pursuits; establish win themes and differentiation.
  • •Create end-to-end solution architecture and technical/solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.
  • •Balance configuration vs. customization and define integrated, secure platform strategy across cloud, identity, observability, cybersecurity, and enterprise apps.
  • •Drive value engineering by translating client pain points into value hypotheses and defending TCO/ROI tied to client KPIs.
  • •Create ServiceNow offerings and pre-sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one-pagers, customer stories) and support pricing/resource planning.
Travel: Low travel

Pay and Benefits

Salary: USD 127,000 - 195,000 annually

Key Requirements

  • •6-8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
  • •Proven expertise leading complex, cross-industry deals from discovery through close, including executive storytelling and solution governance.
  • •Deep, hands-on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search) and cross-platform solution architecture.
  • •Expertise in value-based solutioning, including TCO/ROI and outcome-centric roadmap creation.
  • •Bachelor’s degree in computer science, engineering, information systems, or equivalent experience; ServiceNow pre-sales certifications such as Pre-sales accreditation, CTA, CSA, or CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM).
Experience:6-8 yearsEnterpriseServiceNowPre-salesWorkflow platforms
Education:Bachelor's
Skills:CommunicationProblem solvingDesign thinkingExecutive storytellingValue engineering
Certifications:Pre-sales accreditationCTACSACISITSMCSMHRSDITOMIRM
Tech Stack:ServiceNowServiceNow AINow AssistGenerative AI ControllerAI SearchWorkflowsGenerative AIITSMCSMHRSDSPMIRM/GRCSecOpsITOM/CMDBApp EngineCloudIdentityObservabilityCybersecurityEnterprise apps

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn