Data Services Reports & Insights Analyst

Cloudbeds
Portugal
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Detail-oriented","Analytical thinking","Adaptability","Problem-solving"]

Join the Customer Success Data Services team to help hospitality customers turn operational and financial data into actionable insights. You’ll build, analyze, and improve reports across the PMS reporting suite, investigate discrepancies before they impact customers, and coach users to confidently interpret KPIs like ADR, RevPAR, occupancy, and channel performance. Collaborate with Product, Onboarding, Support, and Customer Success to continuously improve how customers access and understand their data.

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FursaFursa
Cloudbeds
Cloudbeds
3 days ago

Data Services Reports & Insights Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join the Customer Success Data Services team to help hospitality customers turn operational and financial data into actionable insights. You’ll build, analyze, and improve reports across the PMS reporting suite, investigate discrepancies before they impact customers, and coach users to confidently interpret KPIs like ADR, RevPAR, occupancy, and channel performance. Collaborate with Product, Onboarding, Support, and Customer Success to continuously improve how customers access and understand their data.
Location: Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Build, analyze, and optimize reports across the PMS reporting suite for customers.
  • •Troubleshoot and resolve reporting discrepancies before they become customer frustrations.
  • •Coach hoteliers on interpreting key metrics such as ADR, RevPAR, occupancy, and channel performance.
  • •Use advanced spreadsheet and analytics techniques to manage data quality, mapping, and error analysis.
  • •Partner with Product, Onboarding, Support, and Customer Success to improve how customers access and interpret their data.

Pay and Benefits

Perks:Paid LeaveParental LeaveWellness StipendHome OfficeLearning Budget

Key Requirements

  • •Direct experience working with Hotel Property Management Systems and/or channel managers.
  • •Comfort using advanced Excel or Google Sheets (pivot tables, formulas, VLOOKUPs) to build and clean reports.
  • •Experience with BI or reporting tools involving dashboards, filters, and custom reporting.
  • •Strong communication in written and verbal English, translating reporting concepts into plain language for non-experts.
  • •Detail-oriented troubleshooting and root-cause analysis for reporting discrepancies and sensitive historical/financial/guest records.
Experience:HospitalityProperty management systemsHotel industryBI reporting
Skills:CommunicationDetail-orientedAnalytical thinkingAdaptabilityProblem-solving
Languages:EnglishSpanishPortuguese
Tech Stack:ExcelGoogle SheetsVLOOKUPPivot tablesBI dashboardsCustom reportsHotel Property Management SystemsChannel managersPMS reporting suiteData cleaningData mappingData parsingCloud-based workflows

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn