Quality Control Specialist (Guatemala)

Yango
Guatemala
Workplace: RemoteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Collaboration","Communication","Continuous learning"]

Review customer support interactions for Yango’s ride-hailing service and evaluate support agent response quality. Provide clear feedback and explain evaluation reasoning, help agents improve low-quality metrics, and analyze recurring performance issues. Document findings, prepare reports on reviewed cases, and suggest support process improvements to deliver a better user experience. Remote role open to candidates based in Guatemala.

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FursaFursa
Yango
Yango
1 month ago

Quality Control Specialist (Guatemala)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Review customer support interactions for Yango’s ride-hailing service and evaluate support agent response quality. Provide clear feedback and explain evaluation reasoning, help agents improve low-quality metrics, and analyze recurring performance issues. Document findings, prepare reports on reviewed cases, and suggest support process improvements to deliver a better user experience. Remote role open to candidates based in Guatemala.
Location: Guatemala
Workplace: Remote
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Entry level

Key Responsibilities

  • •Review support agent responses and evaluate quality
  • •Provide feedback on reviewed cases and explain evaluation reasoning
  • •Analyze performance issues and discuss improvement areas with agents with low quality metrics
  • •Prepare reports on reviewed cases and document any issues
  • •Suggest improvements to make the support service more effective and improve user experience

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •6+ months of experience as a Quality Control Specialist, Support Specialist, or similar role
  • •B2+ Spanish and English
  • •Ability to work remotely with a personal laptop or desktop and stable internet
  • •Ability to collaborate and support teammates
  • •Willingness to learn and develop professionally
Skills:CollaborationCommunicationContinuous learning
Languages:SpanishEnglish

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn