Associate Client Success Manager- SKI

Prompt
United States
Workplace: RemoteFull timeUSD 75,000 - 100,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Customer support","Training","Problem-solving"]

After a 3–4 month onboarding program, you’ll become a Client Success Manager for Prompt’s healthcare rehab therapy customers. Build strong relationships, lead onboarding and post–Go Live training, help clients implement Prompt Plus and other premium offerings, and support them via the single support channel (including escalations). You’ll also run Q&A webinars with clinical teams and collaborate to improve workflows and customer outcomes.

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Prompt
Prompt
5 days ago

Associate Client Success Manager- SKI

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Last checked: 21 hours agoStatus: Live

Job Summary

After a 3–4 month onboarding program, you’ll become a Client Success Manager for Prompt’s healthcare rehab therapy customers. Build strong relationships, lead onboarding and post–Go Live training, help clients implement Prompt Plus and other premium offerings, and support them via the single support channel (including escalations). You’ll also run Q&A webinars with clinical teams and collaborate to improve workflows and customer outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build strong, strategic relationships with clients to drive long-term success.
  • •Lead onboarding and provide training after Go Live to ensure customers use the product optimally.
  • •Maintain deep product knowledge and respond to customer inquiries through the support channel.
  • •Lead Q&A webinars with clinical management and staff, and assist with onboarding for new clients.
  • •Escalate and coordinate support by delegating questions to relevant teams and work with clients on downgrades or churn to save accounts.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kLife InsuranceDisability Insurance

Key Requirements

  • •Experience in outpatient physical therapy clinics.
  • •Clinical background and/or licensed rehab therapist.
  • •Experience with EMR systems.
  • •Very strong technical skills operating various software platforms, including being highly proficient in MS Excel.
  • •Strong written and verbal communication skills with comfort working in live, fast-paced software environments.
Experience:HealthcareRehab therapyOutpatient physical therapyEMRSaaS
Skills:CommunicationRelationship buildingCustomer supportTrainingProblem-solving
Tech Stack:MS ExcelEMR SystemsSaaS

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
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