Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Customer Empowerment","Developing Others","Diversity and Inclusion Practice","Optimizing People Productivity","Team Well-Being"]

Lead a high-volume branch to exceed customer expectations and drive sales growth through inspirational, collaborative leadership. Own branch performance by executing sales and colleague activities, ensuring operational integrity, and meeting profit-and-loss goals. Build a customer-centric culture using coaching plans, continuous learning, and talent pipeline development. Serve as an engaged brand ambassador in the local community while leveraging mobile and online banking to deliver a digital-first customer experience.

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Citizens Bank
Citizens Bank
3 days ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead a high-volume branch to exceed customer expectations and drive sales growth through inspirational, collaborative leadership. Own branch performance by executing sales and colleague activities, ensuring operational integrity, and meeting profit-and-loss goals. Build a customer-centric culture using coaching plans, continuous learning, and talent pipeline development. Serve as an engaged brand ambassador in the local community while leveraging mobile and online banking to deliver a digital-first customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance and sales growth by executing colleague and sales activities to meet and exceed targets.
  • •Provide inspirational leadership and coaching to help colleagues achieve individual and branch-wide performance and sales goals.
  • •Ensure operational integrity and deliver exceptional customer experiences validated through customer satisfaction surveys.
  • •Use financial acumen and strategic insights to guide decision-making and deliver results in a profit and loss environment.
  • •Build community relationships as an engaged brand ambassador and help cultivate new customer relationships.

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence and ensure world-class customer service in a high-volume branch environment.
  • •4 years sales management experience in retail or branch banking environment.
  • •Proven record of managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Maintain strong partnerships with community & civic organizations and drive exceptional customer experience validated through customer satisfaction surveys.
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:Customer EmpowermentDeveloping OthersDiversity and Inclusion PracticeOptimizing People ProductivityTeam Well-Being
Licenses:SAFE ActNMLS
Tech Stack:Mobile and Online Banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website