NTT

2 weeks ago

Messaging Services Advisor (MS Teams & Zoom)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide steady-state support for messaging infrastructure, acting as an SME for Microsoft Teams and Zoom administration. Perform complex issue analysis, handle escalations and critical incidents, and manage upgrade and maintenance activities. Administer cloud/hosted Teams and Zoom services, including user/license management, Zoom Rooms provisioning, compliance and security policies, and root-cause analysis. Support executive escalations, perform on-call duties, and deliver technical documentation and training to L1 and the service desk.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Identify customer needs and manage/support messaging systems for complex and abstract problem scenarios.
•Provide advanced technical support for complex integration issues, escalations, and troubleshooting.
•Handle steady-state operations including upgrade and maintenance activities, root-cause analysis, and corrective measures.
•Administer Teams and Zoom in cloud/hosted environments, covering user accounts, license management, security/compliance policies, and call-quality monitoring.
•Perform on-call support and weekend/holiday escalation work, and document platform standards while mentoring L1 and the service desk through technical documentation and training.

Key Requirements

•Bachelor’s degree in computer science, engineering, or a related field.
•8+ years of experience administering MS Teams and Zoom messaging services.
•Preferred: Microsoft Teams certification.
•Ability to analyze complex issues and provide advanced technical support for integration and escalation cases.
•Good working knowledge of systems, tools, and procedures used for ongoing messaging operations.

Experience:8+ years

Education:Bachelor's

Skills:Customer-centricityCommunicationAnalytical thinkingProblem-solvingIndependent judgment

Certifications:Microsoft Teams certification

Tech Stack:MS TeamsZoomDirect routingZoom TelephonyZoom adminZoom RoomsMicrosoft Teams PSTN Direct RoutingIP TelephonyServer and networking principles

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT