Messaging Services Advisor (MS Teams & Zoom)

NTT
Cyberjaya
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 8+ yearsEducation: bachelorsSkills: ["Customer-centricity","Communication","Analytical thinking","Problem-solving","Independent judgment"]

Provide steady-state support for messaging infrastructure, acting as an SME for Microsoft Teams and Zoom administration. Perform complex issue analysis, handle escalations and critical incidents, and manage upgrade and maintenance activities. Administer cloud/hosted Teams and Zoom services, including user/license management, Zoom Rooms provisioning, compliance and security policies, and root-cause analysis. Support executive escalations, perform on-call duties, and deliver technical documentation and training to L1 and the service desk.

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FursaFursa
NTT
NTT
2 months ago

Messaging Services Advisor (MS Teams & Zoom)

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Last checked: 4 days agoStatus: Live

Job Summary

Provide steady-state support for messaging infrastructure, acting as an SME for Microsoft Teams and Zoom administration. Perform complex issue analysis, handle escalations and critical incidents, and manage upgrade and maintenance activities. Administer cloud/hosted Teams and Zoom services, including user/license management, Zoom Rooms provisioning, compliance and security policies, and root-cause analysis. Support executive escalations, perform on-call duties, and deliver technical documentation and training to L1 and the service desk.
Location: Cyberjaya
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Identify customer needs and manage/support messaging systems for complex and abstract problem scenarios.
  • •Provide advanced technical support for complex integration issues, escalations, and troubleshooting.
  • •Handle steady-state operations including upgrade and maintenance activities, root-cause analysis, and corrective measures.
  • •Administer Teams and Zoom in cloud/hosted environments, covering user accounts, license management, security/compliance policies, and call-quality monitoring.
  • •Perform on-call support and weekend/holiday escalation work, and document platform standards while mentoring L1 and the service desk through technical documentation and training.

Key Requirements

  • •Bachelor’s degree in computer science, engineering, or a related field.
  • •8+ years of experience administering MS Teams and Zoom messaging services.
  • •Preferred: Microsoft Teams certification.
  • •Ability to analyze complex issues and provide advanced technical support for integration and escalation cases.
  • •Good working knowledge of systems, tools, and procedures used for ongoing messaging operations.
Experience:8+ years
Education:Bachelor's
Skills:Customer-centricityCommunicationAnalytical thinkingProblem-solvingIndependent judgment
Certifications:Microsoft Teams certification
Tech Stack:MS TeamsZoomDirect routingZoom TelephonyZoom adminZoom RoomsMicrosoft Teams PSTN Direct RoutingIP TelephonyServer and networking principles

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn