Help Desk Specialist (Contractor)

Freenome
Brisbane
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Customer service","Problem-solving","Documentation","Customer support"]

Join the IT team as a Help Desk Specialist providing primary onsite support for corporate devices and systems. Diagnose and resolve incidents and requests within SLA guidelines, troubleshoot LAN/WAN and AV/conference-room issues, and manage user accounts, permissions, and access. Work with regulated-environment teams to coordinate upgrades, maintain detailed documentation, and support onboarding/offboarding and lab software and licenses. Includes a 3-month Monday–Friday onsite contract (9am–5pm).

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FursaFursa
Freenome
Freenome
6 days ago

Help Desk Specialist (Contractor)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Join the IT team as a Help Desk Specialist providing primary onsite support for corporate devices and systems. Diagnose and resolve incidents and requests within SLA guidelines, troubleshoot LAN/WAN and AV/conference-room issues, and manage user accounts, permissions, and access. Work with regulated-environment teams to coordinate upgrades, maintain detailed documentation, and support onboarding/offboarding and lab software and licenses. Includes a 3-month Monday–Friday onsite contract (9am–5pm).
Location: Brisbane
Workplace: Onsite
Employment Type: Contract · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide primary onsite IT support for corporate devices and systems, prioritizing and resolving incidents and requests within SLA guidelines.
  • •Troubleshoot issues using diagnostic techniques, including resolving problems across LAN, WAN, conference room systems, and other systems.
  • •Create and manage user accounts, permissions, and access controls, including onboarding and offboarding in an enterprise environment.
  • •Install, manage, and support lab-related software and licenses, and set up workstations, servers, and hardware components.
  • •Record and maintain accurate information in a ticketing system and provide detailed documentation and follow-ups for customers and colleagues.

Key Requirements

  • •3+ years of experience as a Help Desk Specialist or related IT customer support role.
  • •Experience supporting Mac (preferred) and Windows platforms, including Windows 10/11 and Mac OS 14+.
  • •Experience with Google Workspace (G Suite).
  • •Experience with mobile device management (MDM) tools such as Jamf or Manage Engine.
  • •Basic networking knowledge and strong communication/customer service skills.
Experience:3+ yearsHealthcareIT support
Skills:CommunicationCustomer serviceProblem-solvingDocumentationCustomer support
Certifications:ITILCCNAMCITPMCSAMCSEVCPCloud+Security+
Languages:English
Tech Stack:MacWindowsWindows 10Windows 11Mac OS 14+Google WorkspaceG SuiteMDMJamfManageEngineFreshserviceTicketing systemLANWANZoomAVZoom and AV systemsSlackAtlassianAsana

Company Brief

Freenome
Develops blood-based early cancer detection tests by combining cell-free DNA analysis, genomics, and machine learning to identify cancer signals for screening and diagnosis, aiming to enable earlier, noninvasive detection across multiple cancer types.
Industry: Diagnostics
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: South San Francisco, United States
Founded: 2014
WebsiteLinkedIn