Financial Guidance Counselor (Grand Rapids, MI) - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Negotiation","Time management","Conflict management","Problem-solving"]

Counsel and guide defaulted customers to achieve workable payment alternatives while complying with investor, company, federal, and insurer guidelines. Manage delinquency by contacting customers, securing payment commitments, evaluating and pursuing loss mitigation options, and handling escalated situations with strong communication and negotiation. Document all outreach in the internal system, respond to correspondence accurately, and monitor metrics to improve delinquency resolution and customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Financial Guidance Counselor (Grand Rapids, MI) - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Counsel and guide defaulted customers to achieve workable payment alternatives while complying with investor, company, federal, and insurer guidelines. Manage delinquency by contacting customers, securing payment commitments, evaluating and pursuing loss mitigation options, and handling escalated situations with strong communication and negotiation. Document all outreach in the internal system, respond to correspondence accurately, and monitor metrics to improve delinquency resolution and customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Contact defaulted customers using manual or automated dialing to obtain payment commitments and resolve delinquency.
  • •Identify, negotiate, and pursue appropriate loss mitigation options to maximize customer satisfaction and investor return.
  • •Respond to customer correspondence in compliance with company, state, and federal guidelines.
  • •Record all customer communication efforts in the internal system of record and ensure accounts are called and noted accurately.
  • •Manage objections and escalated situations using conflict management strategies while working independently and reviewing metrics.

Key Requirements

  • •High School Diploma or equivalent required.
  • •Minimum one-year collection experience, including knowledge of basic default timelines/procedures.
  • •Knowledge of bank-owned, investor and insurer guidelines for consumer lending.
  • •Excellent written and verbal communication, comprehension, listening and negotiation skills.
  • •Strong analytical, problem solving and mathematical skills for financial counseling and interpreting complex information.
Experience:1+ years
Education:High School
Skills:CommunicationNegotiationTime managementConflict managementProblem-solving

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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