Training and Development Specialist

Fiserv
United States
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 4+ yearsEducation: high_schoolSkills: ["Coaching","Needs assessment","Instructional design","Compliance","Collaboration"]

Develop training for collections associates in both 1st and 3rd party environments, including new-hire onboarding and ongoing coaching. Deliver sessions on call quality, FDCPA compliance, documentation practices, and performance KPIs such as right-party contact and promise-to-pay. Use needs assessments to identify gaps, support collections training content design (scripts and objection handling), analyze program impact, and help manage LMS scheduling and logistics.

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FursaFursa
Fiserv
Fiserv
12 hours ago

Training and Development Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Develop training for collections associates in both 1st and 3rd party environments, including new-hire onboarding and ongoing coaching. Deliver sessions on call quality, FDCPA compliance, documentation practices, and performance KPIs such as right-party contact and promise-to-pay. Use needs assessments to identify gaps, support collections training content design (scripts and objection handling), analyze program impact, and help manage LMS scheduling and logistics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Facilitate new hire training programs for collections (1st and 3rd party environments).
  • •Deliver ongoing coaching and refresher training focused on call quality, compliance, and performance metrics.
  • •Train associates on FDCPA guidelines, call handling, and proper documentation.
  • •Use needs assessments to identify performance gaps and recommend training solutions.
  • •Support LMS administration, scheduling, training logistics, and program impact analysis to improve performance.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid HolidaysHealth InsuranceRetirementDentalVisionLife InsuranceDisability InsuranceTuition AssistanceParental LeaveMilitary Leave

Key Requirements

  • •High School Diploma required; Bachelor’s degree preferred.
  • •4+ years developing and facilitating training in a call center or collections environment.
  • •2+ years direct collections experience (1st or 3rd party), preferably within a bank or financial institution.
  • •Strong knowledge of FDCPA and collections compliance requirements.
  • •Experience with adult learning principles and instructional design, including facilitation across classroom, virtual, and on-the-job formats.
Experience:4+ yearsFintechPaymentsCall centerCollectionsFinancial services
Education:High School
Skills:CoachingNeeds assessmentInstructional designComplianceCollaboration
Tech Stack:LMSArticulate Storyline

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn