Cisco

1 month ago

Director, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and develop Cisco’s Customer Experience organization to drive adoption, value realization, and growth across products, software, and services. Own end-to-end customer outcomes, revenue, and KPIs; partner with executives and cross-functional teams to align delivery, architecture, and success programs, ensuring renewals and expansion.

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead a team of CX Principals/Managers, CSMS, and CPM resources to drive adoption and growth for Cisco’s CX services.
•Oversee delivery of outcomes for customers, including software and services adoption, renewals, and value realization.
•Own revenue and P&L for your customer segments and act as executive contact to develop strategies for success.
•Coordinate with Delivery, Partner, Architecture, and Customer Success functions to support portfolio adoption and usage.
•Mentor teams on industry trends and Cisco technologies to provide expert guidance and maintain customer satisfaction.

Key Requirements

•Bachelor’s degree in engineering, Computer Science, Business, or related field preferred; advanced degree or industry certifications are a plus.

Experience:15+ yearsTelecommunicationsNetworkingCloudSoftwareServices

Education:Bachelor's

Skills:CommunicationLeadershipRelationship-buildingStrategic thinkingData-driven decision making

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Director, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead a team of CX Principals/Managers, CSMS, and CPM resources to drive adoption and growth for Cisco’s CX services.
•Oversee delivery of outcomes for customers, including software and services adoption, renewals, and value realization.
•Own revenue and P&L for your customer segments and act as executive contact to develop strategies for success.
•Coordinate with Delivery, Partner, Architecture, and Customer Success functions to support portfolio adoption and usage.
•Mentor teams on industry trends and Cisco technologies to provide expert guidance and maintain customer satisfaction.

Key Requirements

•Bachelor’s degree in engineering, Computer Science, Business, or related field preferred; advanced degree or industry certifications are a plus.

Experience:15+ yearsTelecommunicationsNetworkingCloudSoftwareServices

Education:Bachelor's

Skills:CommunicationLeadershipRelationship-buildingStrategic thinkingData-driven decision making

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor