Enhanced Operations Services Technical Expert (San Pedro Garza García, Nuevo Léon, MX, 66265)

SAP
Monterrey
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Proactive problem solving","Analytical thinking","Written and verbal communication","Process improvement","Ability to work in high-pressure environments"]

Own technical preparation for complex, critical EOS customer activities, partnering closely with service delivery teams to plan customer-specific maintenance and proactively safeguard service requests. Serve as the technical point for EOS customer landscape planning and escalations, using hands-on SAP Basis expertise and SAP technologies such as NetWeaver, Web Dispatcher, and Business Objects. Collaborate with product development on roadmap, fixes, and process improvements within a global 24/7 support model.

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FursaFursa
SAP
SAP
2 hours ago

Enhanced Operations Services Technical Expert (San Pedro Garza García, Nuevo Léon, MX, 66265)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own technical preparation for complex, critical EOS customer activities, partnering closely with service delivery teams to plan customer-specific maintenance and proactively safeguard service requests. Serve as the technical point for EOS customer landscape planning and escalations, using hands-on SAP Basis expertise and SAP technologies such as NetWeaver, Web Dispatcher, and Business Objects. Collaborate with product development on roadmap, fixes, and process improvements within a global 24/7 support model.
Location: Monterrey
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Perform technical preparation for complex critical EOS customer activities and planning of customer-specific maintenance
  • •Proactively safeguard service requests for EOS customers
  • •Act as primary technical contact for EOS Service Delivery specialists for services using DMM and CSMP
  • •Manage customer escalations and drive process improvements based on technical planning and preparation
  • •Collaborate with product development and support roadmap items, feature and bug fixes
Travel: Low travel

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Technology
  • •10+ years of IT industry experience focused on SAP technology (Basis)
  • •Minimum 8 years in a technical role managing SAP products running on SAP HANA/Sybase
  • •Advanced technical background in Linux-based server operating systems
  • •Experience delivering solutions using SAP technologies such as SAP NetWeaver (certification preferred)
Experience:8+ yearsSAPEnterprise ITCloud operations
Education:Bachelor's
Skills:Proactive problem solvingAnalytical thinkingWritten and verbal communicationProcess improvementAbility to work in high-pressure environments
Certifications:SAP certification
Languages:English
Tech Stack:SAPSAP NetWeaverSAP BasisWeb DispatcherBusiness ObjectsConvergent ChargingConvergent MediationOpen TextSAP HANASybaseLinuxDMMCSMPAI toolsHyperscalesNetworks

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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