Representative, Voice Ordering Accessibility

DoorDash US
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Communication","Empathy","Teamwork","Problem-solving"]

Represent a 24/7 Voice Ordering Accessibility team role dedicated to supporting DoorDash’s partner Merchants and customers. You’ll handle inbound live order calls, learn DoorDash processes to improve outcomes, assist accessibility customers with order placement and restaurant recommendations, and securely update account details while collaborating with a diverse team to enhance the ordering experience for users with accessibility needs.

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DoorDash US
DoorDash US
7 months ago

Representative, Voice Ordering Accessibility

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Represent a 24/7 Voice Ordering Accessibility team role dedicated to supporting DoorDash’s partner Merchants and customers. You’ll handle inbound live order calls, learn DoorDash processes to improve outcomes, assist accessibility customers with order placement and restaurant recommendations, and securely update account details while collaborating with a diverse team to enhance the ordering experience for users with accessibility needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support inbound live order calls for DoorDash's partner Merchants and customers.
  • •Develop expertise in how DoorDash uses its processes and systems to promote positive outcomes.
  • •Operate with a willingness to grow with a diverse team that has a passion for what we do and the industry impact.
  • •Go above and beyond to create the best ordering experience for accessibility needs customers, including visually impaired customers.
  • •Assist accessibility needs customers with accurate order placement and local restaurant recommendations.

Pay and Benefits

Perks:Health InsuranceParental LeaveWellness Stipend

Key Requirements

  • •1-2 years of customer service experience via phone, email, or chat
  • •strong written and verbal communication skills including grammar, spelling and punctuation
  • •customer-obsessed and helpful
  • •works well in a collaborative team
  • •calm under pressure with ability to troubleshoot and escalate when needed
Experience:1-2 yearsCustomer service
Skills:CommunicationEmpathyTeamworkProblem-solving
Languages:English

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn