Customer Success Manager (Dutch)

Odoo
Brisbane
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Proactive","Relationship management","Communication","Data-driven","Organization"]

Own customer relationships and drive long-term success with Odoo’s integrated software suite. Deliver tailored live product demonstrations, act as the customer voice internally, and partner with sales to onboard clients for immediate value. Develop usage/adoption and success plans, monitor customer health metrics, and use data-driven insights to reduce churn and increase growth. Qualify opportunities and stay current on industry and competitor trends.

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Odoo
Odoo
3 months ago

Customer Success Manager (Dutch)

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Last checked: 18 hours agoStatus: Live

Job Summary

Own customer relationships and drive long-term success with Odoo’s integrated software suite. Deliver tailored live product demonstrations, act as the customer voice internally, and partner with sales to onboard clients for immediate value. Develop usage/adoption and success plans, monitor customer health metrics, and use data-driven insights to reduce churn and increase growth. Qualify opportunities and stay current on industry and competitor trends.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain strong client relationships to ensure success with Odoo products and services.
  • •Conduct live software demonstrations tailored to customer needs and requirements.
  • •Serve as the voice of the customer and communicate feedback to internal teams.
  • •Collaborate with sales to onboard and integrate new clients for immediate value realization.
  • •Monitor customer health metrics and implement initiatives and customer success plans to drive adoption, reduce churn, and increase customer lifetime value.

Key Requirements

  • •Bachelor’s degree required, with a business-oriented major strongly preferred.
  • •Fluency in Dutch (native/bilingual or professional).
  • •Proficiency in G-Suite applications.
  • •Understand customer renewal and growth life-cycle with an entrepreneurial spirit and passion for customer success.
  • •Previous experience demonstrating strong coordination and high organization skills.
Experience:SaaSERPSaaS/PaaS
Education:Bachelor's
Skills:ProactiveRelationship managementCommunicationData-drivenOrganization
Languages:Dutch
Tech Stack:G-SuiteGoogle SheetsMicrosoft ExcelSaaSPaaSERPCRMPOSE-commerce

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn