Sephora

1 month ago

Chef d'équipe expérience client (Montreal, QC, CA, H7X 4C9)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and coach the Sephora store’s client experience team across beauty, skincare, fragrance and haircare to ensure Sephora’s sales model is executed, deliver exceptional customer service, and drive store performance. Oversee in-store events, monitor performance and development, and maintain a strong commercial mindset to maximize revenue and opportunities for the store.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Ensure customer experience and that all salesfloor team members execute Sephora’s sales model and respond promptly to customer feedback.
•Foster innovation by ensuring team members are trained on all client interaction technologies.
•Support in-store events to achieve objectives and meet customer needs.
•Monitor performance and development; provide timely feedback and coaching to direct reports; conduct regular reviews.
•Demonstrate business acumen by understanding store revenue and sales opportunities.

Pay and Benefits

Salary: CAD 21.1 - 26.4 hourly

Perks:Health InsuranceWellness Stipend

Key Requirements

•1-3 years of experience in a similar role in a store with equivalent sales volume or equivalent internal experience.
•Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
•Proven ability to build teams by attracting and selecting talented store managers who can train and develop team members to generate sales and deliver exceptional customer service.
•Solid understanding of store revenue and business opportunities.
•Familiarity with Sephora’s sales model and training in client interaction technologies.

Experience:1-3 yearsRetail

Skills:CommunicationLeadershipInfluencingCoachingCustomer-service

Languages:FrenchEnglish

Tech Stack:Technologies d’interaction avec le client

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

1 month ago

Chef d'équipe expérience client (Montreal, QC, CA, H7X 4C9)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Ensure customer experience and that all salesfloor team members execute Sephora’s sales model and respond promptly to customer feedback.
•Foster innovation by ensuring team members are trained on all client interaction technologies.
•Support in-store events to achieve objectives and meet customer needs.
•Monitor performance and development; provide timely feedback and coaching to direct reports; conduct regular reviews.
•Demonstrate business acumen by understanding store revenue and sales opportunities.

Pay and Benefits

Salary: CAD 21.1 - 26.4 hourly

Perks:Health InsuranceWellness Stipend

Key Requirements

•1-3 years of experience in a similar role in a store with equivalent sales volume or equivalent internal experience.
•Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
•Proven ability to build teams by attracting and selecting talented store managers who can train and develop team members to generate sales and deliver exceptional customer service.
•Solid understanding of store revenue and business opportunities.
•Familiarity with Sephora’s sales model and training in client interaction technologies.

Experience:1-3 yearsRetail

Skills:CommunicationLeadershipInfluencingCoachingCustomer-service

Languages:FrenchEnglish

Tech Stack:Technologies d’interaction avec le client

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn