Sr. Operations Manager - Citizens House of Blues

Live Nation Entertainment
Boston
Workplace: OnsiteFull timeUSD 62,000 - 78,000 annuallyFunction: Business OperationsExperience: 3-5 yearsEducation: high_schoolSkills: ["Positive attitude","Objective judgment","Empathetic listening","Organizational focus","Assertive communication"]

Lead day-to-day facility operations for a House of Blues venue in Boston, partnering with market leadership to ensure safe, clean, and welcoming event experiences. Recruit, train, appraise, coach, and discipline team members while enforcing venue workplace standards. Oversee guest fulfillment, revenue-center programming, and special events execution. Manage budgets, quarterly operating plans, cost controls, and revenue goals in collaboration with the General Manager and Assistant General Manager.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Sr. Operations Manager - Citizens House of Blues

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Source: Company careers pageValidated by: Fursa AI
Last checked: 55 minutes agoStatus: Live

Job Summary

Lead day-to-day facility operations for a House of Blues venue in Boston, partnering with market leadership to ensure safe, clean, and welcoming event experiences. Recruit, train, appraise, coach, and discipline team members while enforcing venue workplace standards. Oversee guest fulfillment, revenue-center programming, and special events execution. Manage budgets, quarterly operating plans, cost controls, and revenue goals in collaboration with the General Manager and Assistant General Manager.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Recruit and/or interview managers and supervisors; recruit, hire, and train hourly team members
  • •Conduct annual performance appraisals, provide developmental action plans, and handle disciplinary sessions per venue guidelines
  • •Ensure facility environment and aesthetic meet House of Blues standards; maintain safe, clean, welcoming conditions
  • •Oversee guest fulfillment and requests, revenue center programming/late-night activities, and special events execution with logistics and sales
  • •Support revenue goals and cost control; assist with annual budgeting and implementing quarterly operating plans (QOPs)

Pay and Benefits

Salary: USD 62,000 - 78,000 annually

Key Requirements

  • •Complete Responsible Alcohol Awareness Training Certification (or equivalent)
  • •3-5 years of high-volume experience in fine dining/restaurant/club operations, promotions, or programming
  • •2+ years of operations supervisory or management experience
  • •Strong guest relations and customer service
  • •Wine and liquor knowledge
Experience:3-5 yearsFine diningRestaurant operationsHospitalityClub operationsEvent operations
Education:High School
Skills:Positive attitudeObjective judgmentEmpathetic listeningOrganizational focusAssertive communication
Certifications:Responsible Alcohol Awareness Training
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointPoint of Sale (POS) systemBasic accountingP&L statements

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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