3 weeks ago

Customer Care Professional - US Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver exceptional customer care for a high volume of inbound calls in a fast-paced environment, serving Card Members and resolving general and account-specific inquiries. Consult with customers to understand needs and tailor solutions, reinforcing card membership benefits and tenure. Recommend relevant product offers and benefit enrollments to deepen engagement while meeting performance targets for sales, quality, compliance, productivity, and customer metrics.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Consistently deliver extraordinary service on a high volume of inbound calls in a structured customer care environment with a Customer First mindset.
•Consult with Card Members to understand needs and tailor unique solutions while reinforcing card membership benefits and tenure.
•Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
•Address general and account-specific inquiries (e.g., statement inquiries, card replacement, make payments, rewards redemption) and update customer account information.
•Use tools and resources to identify solutions and anticipate needs, resolving issues at first point of contact and meeting performance goals (sales rates, quality, compliance, productivity, and customer metrics).

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave

Key Requirements

•At least a bachelor’s degree graduate/undergraduate, associate degree graduate/undergraduate, or vocational course graduate/undergraduate.
•At least 1 year of collective BPO experience.
•At least 1 year of predominantly inbound calls experience, including at least 6 months of recent experience.
•At least 1 year of CSAT/VOC/NPS experience with at least 6 months of recent experience.
•Recent unemployment should not be more than 6 months to 1 year, and recent work experience should be within the BPO industry.

Experience:1+ yearsBPO

Skills:CommunicationProblem-solvingListeningResilienceOwnership

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

Customer Care Professional - US Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Consistently deliver extraordinary service on a high volume of inbound calls in a structured customer care environment with a Customer First mindset.
•Consult with Card Members to understand needs and tailor unique solutions while reinforcing card membership benefits and tenure.
•Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty.
•Address general and account-specific inquiries (e.g., statement inquiries, card replacement, make payments, rewards redemption) and update customer account information.
•Use tools and resources to identify solutions and anticipate needs, resolving issues at first point of contact and meeting performance goals (sales rates, quality, compliance, productivity, and customer metrics).

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave

Key Requirements

•At least a bachelor’s degree graduate/undergraduate, associate degree graduate/undergraduate, or vocational course graduate/undergraduate.
•At least 1 year of collective BPO experience.
•At least 1 year of predominantly inbound calls experience, including at least 6 months of recent experience.
•At least 1 year of CSAT/VOC/NPS experience with at least 6 months of recent experience.
•Recent unemployment should not be more than 6 months to 1 year, and recent work experience should be within the BPO industry.

Experience:1+ yearsBPO

Skills:CommunicationProblem-solvingListeningResilienceOwnership

Company Brief

American Express

Industry: Payments

Website