Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Provide advisory support and handle inquiries related to payments and related business matters. Identify customer needs, recommend suitable products and services, and deliver results that meet expectations. Where needed, propose reasonable solutions to resolve customer issues and ensure high-quality service, working in a team environment and being able to communicate effectively across languages, including shift-based scheduling.

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FursaFursa
HSBC
HSBC
4 days ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide advisory support and handle inquiries related to payments and related business matters. Identify customer needs, recommend suitable products and services, and deliver results that meet expectations. Where needed, propose reasonable solutions to resolve customer issues and ensure high-quality service, working in a team environment and being able to communicate effectively across languages, including shift-based scheduling.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Consult and handle inquiries related to payments and related business matters.
  • •Discover customer needs and recommend appropriate products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on specific circumstances to resolve customer difficulties.
  • •Ensure customer satisfaction by providing high-quality service.
  • •Collaborate with the team to deliver service effectively.

Key Requirements

  • •Have strong customer service awareness and willingness to work in customer service.
  • •Fluent in Cantonese with clear thinking and strong communication skills.
  • •Demonstrate good teamwork spirit.
  • •Possess basic English communication as well as reading and writing ability.
  • •Be able to accept shift scheduling (preference given).
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn