Block

1 month ago

Mid-Market Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Drive growth and retention for ~175 mid-market retail sellers by advising on Square’s tech stack, expanding use-cases, and coordinating cross-functional teams to deliver scalable, tailored solutions. Build strong relationships with retail owners, negotiate contracts, and provide white-glove service to maximize account value and retention.

Location: Chicago

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
•Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
•Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
•Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
•Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily PlanningWellness Stipend

Key Requirements

•5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
•Proven success growing and retaining a book of business
•Consistent over-performance on key metrics and revenue targets
•Strong discovery and consultative selling skills
•Experience negotiating contracts and pricing with senior stakeholders

Experience:5+ yearsRetailSaaSPaymentsPOS

Skills:CommunicationConsultative sellingNegotiationProblem-solvingCollaboration

Languages:English

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Block

1 month ago

Mid-Market Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
•Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
•Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
•Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
•Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily PlanningWellness Stipend

Key Requirements

•5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
•Proven success growing and retaining a book of business
•Consistent over-performance on key metrics and revenue targets
•Strong discovery and consultative selling skills
•Experience negotiating contracts and pricing with senior stakeholders

Experience:5+ yearsRetailSaaSPaymentsPOS

Skills:CommunicationConsultative sellingNegotiationProblem-solvingCollaboration

Languages:English

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn