Mid-Market Account Manager

Block
Chicago
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Consultative selling","Negotiation","Problem-solving","Collaboration"]

Drive growth and retention for ~175 mid-market retail sellers by advising on Square’s tech stack, expanding use-cases, and coordinating cross-functional teams to deliver scalable, tailored solutions. Build strong relationships with retail owners, negotiate contracts, and provide white-glove service to maximize account value and retention.

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FursaFursa
Block
Block
2 months ago

Mid-Market Account Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Drive growth and retention for ~175 mid-market retail sellers by advising on Square’s tech stack, expanding use-cases, and coordinating cross-functional teams to deliver scalable, tailored solutions. Build strong relationships with retail owners, negotiate contracts, and provide white-glove service to maximize account value and retention.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
  • •Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
  • •Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
  • •Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
  • •Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily PlanningWellness Stipend

Key Requirements

  • •5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
  • •Proven success growing and retaining a book of business
  • •Consistent over-performance on key metrics and revenue targets
  • •Strong discovery and consultative selling skills
  • •Experience negotiating contracts and pricing with senior stakeholders
Experience:5+ yearsRetailSaaSPaymentsPOS
Skills:CommunicationConsultative sellingNegotiationProblem-solvingCollaboration
Languages:English

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn