Customer Advisor

CarMax
Columbia
Workplace: OnsiteFull timeUSD 23.6 - 23.6 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration","Multitasking","Safety compliance"]

Serve as the primary liaison between customers and technicians, delivering an iconic service experience from first greeting through repair completion. Manage service communications, assist with incoming calls, and provide timely vehicle status updates. Create and process accurate repair orders, consult customers on recommended repairs and approvals for ESP claims, and handle service payments and cash management while following EH&S requirements.

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FursaFursa
CarMax
CarMax
3 days ago

Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary liaison between customers and technicians, delivering an iconic service experience from first greeting through repair completion. Manage service communications, assist with incoming calls, and provide timely vehicle status updates. Create and process accurate repair orders, consult customers on recommended repairs and approvals for ESP claims, and handle service payments and cash management while following EH&S requirements.
Location: Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally, providing outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately and review repair documentation for accuracy before invoicing.
  • •Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity while following EH&S requirements.

Pay and Benefits

Salary: USD 23.6 hourly
Perks:Paid SickPaid LeaveHoliday

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus and ability to provide an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaborationMultitaskingSafety compliance

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn