3 weeks ago

Customer Success Engineer, Industry Solutions

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Last checked: 9 hours agoStatus: Live

Job Summary

Own long-term technical relationships with major retail customers, working shoulder-to-shoulder with HP engineering and customer engineers to solve problems and communicate product changes. Lead cross-functional programs that drive engineering development and implementation for product/service offerings, including schedules, deliverables, budgets, resource plans, compliance, and risk. Mentor less-experienced staff and translate customer outcomes into HP’s delivery approach.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and lead a multi-functional program to drive engineering development and implementation for a product or service offering.
•Oversee logistics of parts for builds and prototypes while managing multiple projects simultaneously.
•Develop and direct program schedules, critical deliverables, budgets, and resource allocation plans.
•Ensure procedural compliance, maintenance, and safety practices for new and existing equipment, and follow up on trial action items.
•Communicate program progress, escalations, and issue analysis; recommend and implement changes with internal manufacturing and development partners, and drive integration of new technologies and quality initiatives.

Travel: Medium travel

Pay and Benefits

Salary: USD 116,150 - 182,400 annually

Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsurancePaid HolidaysParental Leave

Key Requirements

•Four-year or graduate degree in computer science, engineering, business administration, or related field, or equivalent work experience.
•Typically 7-10 years of work experience in engineering development and implementation, project planning, and/or people management.
•Experience driving engineering development and implementation processes across multiple functions and project teams.
•Working knowledge of agile delivery and project planning practices (e.g., schedules, critical deliverables, risk management).
•Ability to mentor less-experienced staff and communicate progress, escalations, and issue analysis to stakeholders.

Experience:7-10 years

Education:Bachelor's in Computer Science, Engineering, or Business Administration

Skills:Customer communicationStakeholder managementMentoringRisk awarenessCross-functional collaboration

Tech Stack:JIRA

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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