Customer Success Engineer, Industry Solutions

HP
Texas
Full timeUSD 116,150 - 182,400 annuallyFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: bachelorsSkills: ["Proactive communication","Stakeholder management","Leadership","Mentorship","Problem-solving"]

Own long-term technical relationships with major Retail customers by partnering with HP engineering to proactively solve problems. Serve as the primary technical communicator between HP and customer engineering, translating product changes into customer-impact insights. Lead cross-functional program execution for product/service engineering development, schedules, deliverables, budgets, and compliance while coordinating logistics, escalations, and action follow-ups. Mentor less-experienced staff and drive innovation and continuous improvement.

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FursaFursa
HP
HP
2 months ago

Customer Success Engineer, Industry Solutions

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Last checked: 9 hours agoStatus: Live

Job Summary

Own long-term technical relationships with major Retail customers by partnering with HP engineering to proactively solve problems. Serve as the primary technical communicator between HP and customer engineering, translating product changes into customer-impact insights. Lead cross-functional program execution for product/service engineering development, schedules, deliverables, budgets, and compliance while coordinating logistics, escalations, and action follow-ups. Mentor less-experienced staff and drive innovation and continuous improvement.
Location: Texas
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage the long-term technical relationship between the customer and HP, acting as the primary technical communicator between HP engineering and customer engineers.
  • •Lead and manage cross-functional programs to drive engineering development and implementation of product or service offerings.
  • •Create and manage program schedules, critical deliverables, budget, and resource allocation plans based on analysis.
  • •Oversee logistics of parts for builds and prototypes while managing multiple projects simultaneously.
  • •Communicate program progress, escalations, and issue analysis to product stakeholders; recommend and implement changes and mentor less-experienced staff.
Travel: Medium travel

Pay and Benefits

Salary: USD 116,150 - 182,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsurancePaid LeaveParental LeavePaid HolidaysFlexible Spending

Key Requirements

  • •Four-year or graduate degree in Computer Science, Engineering, Business Administration, or a related discipline, or commensurate work experience.
  • •Typically 7-10 years of work experience in engineering development and implementation, project planning tools/software, or people management.
  • •Experience planning and executing engineering development and implementation programs for products or services.
  • •Knowledge of Agile methodology, Scrum, Kanban principles, and sprint planning practices.
  • •Experience with continuous improvement, risk management, and process improvement for new product development.
Experience:7-10 yearsEngineeringProject management
Education:Bachelor's
Skills:Proactive communicationStakeholder managementLeadershipMentorshipProblem-solving
Tech Stack:Agile MethodologyAutomationChange ManagementContinuous Improvement ProcessJIRAKanban PrinciplesLean ManufacturingMilestones (Project Management)New Product DevelopmentProcess ImprovementProduct ManagementProject EngineeringProject ManagementProject PlanningProject SchedulesRisk ManagementScrum (Software Development)Software DevelopmentSprint Planning

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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