Senior Customer Success Architect
Atlassian
Austin
Workplace: HybridFull timeUSD 149,400 - 235,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Executive communication","Change leadership","Cross-functional collaboration","Strategic planning","Adoption design"]Lead executive discovery and solution architecture for enterprise customers adopting Atlassian’s Strategy Collection (Jira Align, Focus, Talent, and Rovo). Define success measures and drive value realization across rollout planning, governance design, enablement, and steady-state adoption. Orchestrate cross-functional teams to remove adoption blockers, own reusable discovery and executive conversation playbooks, and translate field insights into product feedback. This is a senior individual contributor role (no people management).

