Head of Insurance Operations (Kuala Lumpur, MY)

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Negotiation","Problem-solving","Change management"]

Lead Allianz Services Malaysia’s insurance operations to oversee the full scope of insurance services, drive strategic delivery and productivity, and maintain strong customer and stakeholder relationships. Manage governance, data privacy, ESG, and operational budgets while fostering an inclusive culture. Guide innovations such as RPA and GenAI to improve service delivery, profitability, and regulatory compliance across service lines.

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Allianz
Allianz
6 months ago

Head of Insurance Operations (Kuala Lumpur, MY)

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead Allianz Services Malaysia’s insurance operations to oversee the full scope of insurance services, drive strategic delivery and productivity, and maintain strong customer and stakeholder relationships. Manage governance, data privacy, ESG, and operational budgets while fostering an inclusive culture. Guide innovations such as RPA and GenAI to improve service delivery, profitability, and regulatory compliance across service lines.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Sr. Manager level

Key Responsibilities

  • •Oversee the execution of service lines, functions, systems, processes and procedures to achieve operational excellence and drive corrective actions as necessary.
  • •Manage office facilities, logistics, IT, supplier management and project management functions, including Information Security Management System, Protection and Resilience framework, Data Privacy & regulatory aspects, ESG strategy and onsite support.
  • •Collaborate with Heads of Global Service Lines and local/regional management to ensure delivery standards are achieved.
  • •Be accountable for revenue, cost and overall P&L of Operations services delivered and manage the operational budget for prudent spending.
  • •Drive efficiencies and value through innovations and cost savings, including Futuristic technologies like RPA or GenAI, and actively pursue new opportunities for growth.

Key Requirements

  • •8-10 years of working experience in insurance and operations, organizational management and/or other related fields
  • •at least one in-depth area of insurance expertise such as Claims Operations, policy management, underwriting, etc.
  • •proven people leader with experience of building, evolving and motivating a high performing and diverse team in a global and matrix set-up
  • •Bachelor's degree in business, finance, or a related field is typically required
  • •Proficient in MS Office Suite and experienced in AI tools such as ChatGPT and Co-Pilot.
Experience:8+ yearsInsuranceOperationsGlobal matrixAI tools
Education:Bachelor's
Skills:LeadershipCommunicationNegotiationProblem-solvingChange management
Tech Stack:MS OfficeAI toolsChatGPTCo-PilotRPAGenAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn