Cargo Sales Manager - Ghana

Etihad Aviation Group
Accra
Workplace: RemoteFull timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Performance management","Coaching","Leadership","Customer relationship management"]

Lead and manage the Etihad appointed GSA team for the Ghana market, ensuring delivery of cargo commercial and operational strategy. Set service-level KPIs and drive continuous performance management, coaching, and achievement of targets within agreed budgets. Execute country, area, and account plans to grow revenue, load factor, yield, and product mix, manage customer contract portfolios, and use iCargo, self-service and direct booking capabilities to improve service levels and compliance.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Cargo Sales Manager - Ghana

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead and manage the Etihad appointed GSA team for the Ghana market, ensuring delivery of cargo commercial and operational strategy. Set service-level KPIs and drive continuous performance management, coaching, and achievement of targets within agreed budgets. Execute country, area, and account plans to grow revenue, load factor, yield, and product mix, manage customer contract portfolios, and use iCargo, self-service and direct booking capabilities to improve service levels and compliance.
Location: Accra
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead, guide, and direct the Ghana area through effective management of Etihad appointed GSA team in line with cargo commercial and operational strategy.
  • •Manage team performance by setting service level KPIs, developing and motivating the team, and driving coaching to improve results.
  • •Implement the cargo commercial strategy by leading country, area, and account plans to maximize revenue, load factor, yield, and product mix.
  • •Develop and maintain customer relationships and manage a portfolio of customer contracts according to the cargo segmentation model and commercial strategy.
  • •Use KPI and SLA tools to ensure compliance with EYCC standards and service levels, including supporting budgeting and financial compliance where applicable.

Key Requirements

  • •High School Diploma education.
  • •Minimum 3 years of commercial experience within Cargo.
  • •Extensive experience in the West Africa market with strong customer knowledge.
  • •Fluent English (written and spoken) essential.
  • •Basic knowledge and experience with GHA/warehouse handling.
Experience:3+ yearsCargoWest AfricaAirlines/aviation
Education:High School
Skills:Performance managementCoachingLeadershipCustomer relationship management
Languages:English
Tech Stack:ICargoSelf-service solutionsDirect booking capabilitiesE-Airway BillKPISLACASSEY Cargo commercial strategy

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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