Customer Support Engineer

ASML
Beijing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Customer service","Leadership"]

Provide on-site and remote support for Cymer semiconductor equipment in China, diagnosing issues, performing installations, upgrades, maintenance, and preventive service. Lead and mentor junior field service engineers, manage parts and equipment base, and ensure customer satisfaction through clear communication and timely service.

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FursaFursa
ASML
ASML
3 months ago

Customer Support Engineer

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Last checked: 23 hours agoStatus: Live

Job Summary

Provide on-site and remote support for Cymer semiconductor equipment in China, diagnosing issues, performing installations, upgrades, maintenance, and preventive service. Lead and mentor junior field service engineers, manage parts and equipment base, and ensure customer satisfaction through clear communication and timely service.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Analyze, diagnose, and troubleshoot Cymer equipment problems via telephone or at customer site.
  • •Perform installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
  • •Provide assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
  • •Maintain and manage an assigned installation equipment base; provide primary support, forecasting, conduct customer support meetings, and ensure regular communication with the customer.
  • •Assist customers in the receipt, installation, and testing of company equipment.

Key Requirements

  • •3+ years experience in optics, laser, and/or semiconductor manufacturing equipment (preferred).
  • •Advanced level of technical knowledge of electronics and ability to analyze data; read and interpret opto-mechanical and electronic schematics.
  • •Excellent written and verbal communications; ability to report problems clearly and convey technical issues to staff.
Experience:3+ yearsOpticsLaserSemiconductor equipment
Skills:CommunicationCustomer serviceLeadership
Languages:English
Tech Stack:ExcelWordPowerPointLabView

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn