Supervisor of Customer Support - M-F 8:30-5

ZOLL Medical
Pittsburgh
Workplace: HybridFull timeUSD 67,000 - 77,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: associatesSkills: ["Communication","Coaching","Problem-solving","Adaptability","Leadership"]

Supervise an Account Coordinator team that provides customer support to the sales force, patients, and medical professionals, including overseeing a Senior Account Coordinator(s). Lead recruiting, training, ongoing coaching, shift scheduling, timecard approvals, and escalations. Perform quality reviews, provide feedback up to disciplinary preparation, and use metrics and process improvement initiatives to meet team objectives with minimal travel.

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ZOLL Medical
ZOLL Medical
4 days ago

Supervisor of Customer Support - M-F 8:30-5

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Supervise an Account Coordinator team that provides customer support to the sales force, patients, and medical professionals, including overseeing a Senior Account Coordinator(s). Lead recruiting, training, ongoing coaching, shift scheduling, timecard approvals, and escalations. Perform quality reviews, provide feedback up to disciplinary preparation, and use metrics and process improvement initiatives to meet team objectives with minimal travel.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Recruit, interview, and hire Customer Support staff, including requisition submission and new hire setup requests.
  • •Coordinate and deliver training, and provide ongoing coaching to ensure staff execute responsibilities correctly.
  • •Manage shift scheduling and timecard approvals/corrections, call-offs, PTO, and breaks to maintain coverage.
  • •Supervise staff through leadership, guidance, and escalation handling.
  • •Conduct quality reviews, provide coaching and feedback, and support metrics and process improvements to meet objectives.
Travel: Low travel

Pay and Benefits

Salary: USD 67,000 - 77,000 annually

Key Requirements

  • •Associates Degree required.
  • •Minimum 3 years of customer service, recruiting and training experience.
  • •Minimum 1 year supervisory or lead experience in a customer service environment.
  • •Experience leading meetings and creating training documents.
  • •Experience coaching for both improvement and success, and managing projects.
Experience:3+ yearsCustomer supportHealthcare
Education:Associate's
Skills:CommunicationCoachingProblem-solvingAdaptabilityLeadership
Tech Stack:Microsoft OfficeExcel

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn