Crew Manager, Inflight (Boston, MA, US)

American Airlines Group
Boston
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Teamwork","Communication","Planning","Organizational skills"]

Lead the Inflight team within the Customer Experience Division to drive operational excellence while maintaining safety and reliability. Support and engage flight crews in the live operation, help deliver on-time departures, and ensure a consistent, quality customer experience. Partner across departments, allocate resources to meet station goals, manage escalated service issues, and coach and develop Flight Attendants in line with union and company policies.

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American Airlines Group
American Airlines Group
2 days ago

Crew Manager, Inflight (Boston, MA, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Inflight team within the Customer Experience Division to drive operational excellence while maintaining safety and reliability. Support and engage flight crews in the live operation, help deliver on-time departures, and ensure a consistent, quality customer experience. Partner across departments, allocate resources to meet station goals, manage escalated service issues, and coach and develop Flight Attendants in line with union and company policies.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Drive operational excellence while maintaining safety standards and engaging crews in the operation.
  • •Support departmental and station goals and metrics to enable teams to deliver operational objectives safely.
  • •Establish and promote effective relationships through visible engagement and leadership that supports compassion and respect.
  • •Ensure a quality product is consistently delivered to customers and promote effective communication among departments.
  • •Manage escalated service issues and deliver corporate and local information to frontline leaders efficiently, including applying union contract rules in daily interactions.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree in a related field or equivalent experience/training.
  • •3+ years of relevant experience.
  • •Must be able to work shift work, including weekends and holidays.
  • •Must be able to work on-site at the assigned base/location.
  • •Ability to coach, develop, and lead a team of Flight Attendants; meet FAA criminal background checks and DOT drug test requirements for airport access.
Experience:3+ years
Education:Bachelor's
Skills:LeadershipTeamworkCommunicationPlanningOrganizational skills

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn