Salesforce

1 month ago

Senior Director - Technical Program Management, Field Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead and coordinate a high-impact TPM organization to deliver the Field Service product roadmap, aligning product, engineering and design with executive leadership. Drive operational rigor, cross-functional collaboration, and AI-enabled service initiatives at enterprise scale, while building and evolving a world-class delivery engine and managing senior leaders.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Sr. Director level

Key Responsibilities

•Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts.
•Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
•Drive high-cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.
•Oversee the end-to-end lifecycle of the Agentforce Field Service portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
•Recruit, mentor, and elevate a world-class team of Technical Program Managers, scaling their impact and aligning their growth with Salesforce's long-term AI strategy.

Pay and Benefits

Salary: USD 191,100 - 320,600 annually

Key Requirements

•10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment
•5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams
•comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale
•familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions
•ability to translate complex technical roadmaps into business value for non-technical stakeholders

Experience:10-15 yearsSaaSEnterprise SoftwareAIField Service

Skills:AgileScrumLeadershipCommunicationStakeholder management

Certifications:CSP-SMCSP-PO

Tech Stack:AgileScrumAISaaSProduct RoadmapGo-To-MarketNPI

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Salesforce

1 month ago

Senior Director - Technical Program Management, Field Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Sr. Director level

Key Responsibilities

•Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts.
•Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
•Drive high-cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.
•Oversee the end-to-end lifecycle of the Agentforce Field Service portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
•Recruit, mentor, and elevate a world-class team of Technical Program Managers, scaling their impact and aligning their growth with Salesforce's long-term AI strategy.

Pay and Benefits

Salary: USD 191,100 - 320,600 annually

Key Requirements

•10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment
•5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams
•comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale
•familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions
•ability to translate complex technical roadmaps into business value for non-technical stakeholders

Experience:10-15 yearsSaaSEnterprise SoftwareAIField Service

Skills:AgileScrumLeadershipCommunicationStakeholder management

Certifications:CSP-SMCSP-PO

Tech Stack:AgileScrumAISaaSProduct RoadmapGo-To-MarketNPI

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor