Senior Onboarding Consultant

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation skills","Time management","Prioritization","Active listening"]

Drive best-in-class customer onboarding for the Docusign platform, managing a portfolio of engagements from kickoff through project completion. Translate customer needs and business objectives into tailored onboarding plans, optimize workflows, and increase adoption and customer value. Serve as a thought leader and advocate, guide build/test of use cases, mitigate risks to accelerate time-to-value, and collaborate cross-functionally with Support, Sales, and Product while supporting multi-region customers.

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FursaFursa
DocuSign
DocuSign
3 months ago

Senior Onboarding Consultant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive best-in-class customer onboarding for the Docusign platform, managing a portfolio of engagements from kickoff through project completion. Translate customer needs and business objectives into tailored onboarding plans, optimize workflows, and increase adoption and customer value. Serve as a thought leader and advocate, guide build/test of use cases, mitigate risks to accelerate time-to-value, and collaborate cross-functionally with Support, Sales, and Product while supporting multi-region customers.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver a best-in-class customer onboarding experience that accelerates time to first value.
  • •Drive onboarding engagements from kickoff to project completion, ensuring projects are delivered on time, within scope, and to defined outcomes.
  • •Discover customer needs and tailor Docusign solutions, using platform knowledge to improve adoption, workflows, and customer value.
  • •Complete customer-facing work via zoom/phone/email; track customer utilization targets using the defined playbook and required tools.
  • •Guide customers in building and testing use cases, mitigate onboarding risks to accelerate time-to-live, and collaborate with cross-functional teams.

Key Requirements

  • •Bachelor’s degree.
  • •5+ years of customer service experience in the Software as a Service (SaaS) industry.
  • •Business level proficiency for written and spoken English.
  • •Fluent or native Portuguese and Spanish.
  • •Experience implementing, onboarding, or training in SaaS, with strong project management/coordination skills (including high-volume project delivery).
Experience:5+ yearsSaaS
Education:Bachelor's
Skills:CommunicationPresentation skillsTime managementPrioritizationActive listening
Languages:EnglishPortugueseSpanish
Tech Stack:SalesforceZoom

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor