Zaintech

4 months ago

Senior Microsoft Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Microsoft Engineer leads resolution of complex Microsoft platform issues, mentors junior engineers, and collaborates with cross-functional teams to ensure service excellence. The role requires deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell, with strong networking knowledge and proactive problem-solving. Responsibilities include incident response, root-cause analysis, and contributing to system design and documentation.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
•Perform root cause analysis and implement long-term solutions to recurring problems.
•Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
•Develop and maintain technical documentation, SOPs, and knowledge base articles.
•Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.

Key Requirements

•Bachelor's degree in Computer Science or related field.
•5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
•Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
•Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
•Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.

Experience:5+ yearsInformation Technology and Services

Education:Bachelor's

Skills:PowerShellMicrosoft 365Azure ADIntuneWindows ServerDNSDHCPVPNTCP/IPServiceNowJira

Certifications:AZ-104Modern Desktop Administrator AssociateAzure Solutions Architect Expert

Languages:English

Tech Stack:PowerShellMicrosoft 365AzureIntuneWindows ServerDNSDHCPVPNTCP/IPServiceNowJira

Company Brief

Zaintech

Zaintech is the digital services and technology arm of Zain Group, delivering cloud, managed services, cybersecurity, contact center, and digital transformation solutions to enterprises and carriers across the Middle East and Africa.

Industry: Consulting

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Kuwait City, Kuwait

Website LinkedIn

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Zaintech

4 months ago

Senior Microsoft Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
•Perform root cause analysis and implement long-term solutions to recurring problems.
•Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
•Develop and maintain technical documentation, SOPs, and knowledge base articles.
•Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.

Key Requirements

•Bachelor's degree in Computer Science or related field.
•5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
•Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
•Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
•Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.

Experience:5+ yearsInformation Technology and Services

Education:Bachelor's

Skills:PowerShellMicrosoft 365Azure ADIntuneWindows ServerDNSDHCPVPNTCP/IPServiceNowJira

Certifications:AZ-104Modern Desktop Administrator AssociateAzure Solutions Architect Expert

Languages:English

Tech Stack:PowerShellMicrosoft 365AzureIntuneWindows ServerDNSDHCPVPNTCP/IPServiceNowJira

Company Brief

Zaintech

Industry: Consulting

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Kuwait City, Kuwait

Website LinkedIn