Strategic Account Manager - Customer Growth

DealHub.io
Austin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Executive communication","Negotiation","Relationship management","Cross-functional collaboration","Strategic planning"]

Own and expand strategic relationships with DealHub’s enterprise customers. Establish trusted C-level executive sponsorship, build multi-threaded relationships, and translate customer business strategy into growth and retention outcomes. Partner cross-functionally with Sales and Customer Success to execute account growth plans, lead executive business reviews, manage account health signals, and drive advocacy through references, case studies, and advisory programs.

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FursaFursa
DealHub.io
DealHub.io
2 days ago

Strategic Account Manager - Customer Growth

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own and expand strategic relationships with DealHub’s enterprise customers. Establish trusted C-level executive sponsorship, build multi-threaded relationships, and translate customer business strategy into growth and retention outcomes. Partner cross-functionally with Sales and Customer Success to execute account growth plans, lead executive business reviews, manage account health signals, and drive advocacy through references, case studies, and advisory programs.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the strategic relationship for a portfolio of enterprise customers.
  • •Build and maintain trusted relationships with C-level executives and business leaders, establishing strong executive sponsorship.
  • •Develop account plans and stakeholder maps to align on business priorities, risks, opportunities, and growth initiatives.
  • •Partner with Sales and Customer Success to develop and execute account growth and expansion strategies, including executive-level business reviews.
  • •Track and communicate account health, retention risks, and expansion opportunities; act as a senior escalation point to coordinate internal resolution of critical issues.

Key Requirements

  • •7+ years of experience in strategic account management, enterprise account management, account executive, customer success, or a similar B2B SaaS role.
  • •Proven experience managing strategic enterprise accounts and building long-term customer relationships.
  • •Strong executive presence and ability to communicate effectively with senior decision-makers.
  • •Proven ability to identify and drive expansion and growth opportunities within existing enterprise accounts.
  • •Experience developing and executing strategic account plans, with strong negotiation, influencing, and relationship-management skills.
Experience:7+ yearsB2B SaaSEnterprise accountsAccount managementCustomer success
Skills:Executive communicationNegotiationRelationship managementCross-functional collaborationStrategic planning
Tech Stack:CPQCRMBillingSales Enablement

Company Brief

DealHub.io
Provides an AI-powered quote-to-revenue platform (CPQ, DealRoom, subscription & usage billing) that automates and orchestrates pricing, quoting, contracts and revenue operations for enterprise GTM motions.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2014
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor