Senior Cargo Agent - MUC

Oversee Emirates SkyCargo service at MUC by monitoring GHA operations against EK standards, managing cargo import receipt and breakdown issues, and ensuring accurate cargo documentation in line with local regulations. Handle flight-related reporting and dispatch post-flight information to the right departments. Manage cargo telephone reservations, resolve customer queries, complaints, and claims, and provide support, guidance, and coaching to Cargo Agents while covering operational duties as needed.