Support Specialist, Data (Multilingual)

Hudl
London, Barcelona
Workplace: HybridFull timeGBP 27,000 - 35,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Ownership","Teamwork"]

Support data-focused clients by understanding pain points and troubleshooting issues across Hudl’s data products. You’ll communicate confidently with users via video conferences and email, explaining solutions clearly while maintaining a human touch. Expect to collaborate with product teams, advocate for customer needs, and deliver reliable support. The role requires strong Python/R and SQL skills, plus fluent English and at least one additional European language.

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Hudl
Hudl
1 day ago

Support Specialist, Data (Multilingual)

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Last checked: 10 hours agoStatus: Live

Job Summary

Support data-focused clients by understanding pain points and troubleshooting issues across Hudl’s data products. You’ll communicate confidently with users via video conferences and email, explaining solutions clearly while maintaining a human touch. Expect to collaborate with product teams, advocate for customer needs, and deliver reliable support. The role requires strong Python/R and SQL skills, plus fluent English and at least one additional European language.
Location: London, Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work directly with clients on Hudl’s data products to understand pain points.
  • •Engage users confidently via video conferences and emails, explaining solutions clearly.
  • •Troubleshoot and resolve technical issues to deliver reliable support.
  • •Collaborate with product teams to advocate for customer needs and share insights.
  • •Provide first-point-of-contact support for how-to questions and technical troubleshooting.

Pay and Benefits

Salary: GBP 27,000 - 35,000 annually

Key Requirements

  • •Fluency in data with strong coding skills in Python or R and solid SQL abilities for data cleaning and manipulation.
  • •Provide client-focused support: communicate clearly over video conferences and email with empathy and a human touch.
  • •Troubleshoot technical issues efficiently, work from the client’s perspective, and take ownership to deliver reliable outcomes.
  • •Thrive as a team player in dynamic environments while partnering with product teams to share customer insights.
  • •Speak English and at least one other European language fluently.
Experience:Sports analyticsMachine learningTech support
Skills:CommunicationEmpathyProblem-solvingOwnershipTeamwork
Languages:English
Tech Stack:PythonRSQLTableauPower BISportscodeWyscoutMediacoachVideo analysis

Company Brief

Hudl
Provides video analysis and performance tools for sports teams and athletes, offering software to capture, review, and share game footage and analytics across youth, amateur, and professional sports organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Lincoln, United States
Founded: 2006
WebsiteLinkedIn